Experienced Full-Time Customer Service Associate - Nights and Weekends: Delivering Elite Experiences at Blithequark

Join the Blithequark Team: Where Customer Experience Meets Live Events

Blithequark is seeking a highly skilled and customer-focused individual to join our team as a full-time Customer Service Associate, specializing in nights and weekends. As a critical member of our Seller Operations team, you will play a vital role in managing transactions and relationships with our valued sellers and customers who have placed orders through the Blithequark exchange. If you're passionate about delivering exceptional customer experiences, have a keen interest in the live event industry, and possess excellent communication and problem-solving skills, we encourage you to apply.

About Blithequark and the Live Event Industry

Blithequark operates in the dynamic live event industry, connecting buyers and sellers of event tickets through our exchange. Our platform provides a unique opportunity for customers to purchase tickets from a vast marketplace, while our sellers benefit from a reliable and efficient way to sell their tickets. As a Customer Service Associate at Blithequark, you will be at the forefront of ensuring seamless transactions and exceptional customer experiences.

Key Responsibilities:

• Respond to a broad range of event and order-related questions from customers and sellers via phone and email, providing timely and effective solutions.
• Investigate instances where customer experience has been affected, determine the root cause, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers, navigating complex issues and providing real-time assistance.
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
• Play an active role in continued learning to advance skill sets necessary for individual and team goals.

Role Expectations: First 30, 90, and 180 Days

30 Days:

• Complete new hire orientation, gaining knowledge and resources about how Blithequark operates and the live event industry.
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

90 Days:

• Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.

180 Days:

• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring:

• Outstanding communication, attention to detail, and organizational skills: The ability to effectively communicate with customers and sellers, prioritize tasks, and manage multiple responsibilities.
• Strong customer service mindset: A passion for delivering exceptional customer experiences, embodying problem-solving, decision-making, and resolution skills.
• Interest in live event space and eager to learn attitude: A genuine interest in the live event industry and a willingness to learn and grow with Blithequark.

Work Environment and Culture:

At Blithequark, we pride ourselves on a dynamic and supportive work environment that fosters growth and collaboration. Our office in Coppell, TX, is the hub for our Seller Operations team, and we offer a hybrid work model, with 3 days in the office and 2 days at home. Our culture is built on the principles of:

• Customer obsession: We're dedicated to delivering exceptional customer experiences.
• Collaboration: We work together as a team to achieve common goals.
• Innovation: We're always looking for new ways to improve and grow.
• Learning and development: We invest in our employees' growth and development.

Compensation and Benefits:

We offer a competitive compensation package, including:

• $40,000 base salary with overtime eligibility.
• Bi-annual bonuses.
• Annual equity grant.

Career Growth Opportunities and Learning Benefits:

At Blithequark, we're committed to the growth and development of our employees. As a Customer Service Associate, you'll have opportunities to:

• Advance to leadership roles or specialize in a specific area of the business.
• Develop new skills through our training programs and workshops.
• Participate in mentorship programs and coaching.

Why Join Blithequark?

If you're passionate about delivering exceptional customer experiences, have a keen interest in the live event industry, and possess excellent communication and problem-solving skills, we encourage you to apply to join our team at Blithequark. As a Customer Service Associate, you'll play a critical role in ensuring seamless transactions and exceptional customer experiences. Apply now to become a part of our dynamic team and start your journey with Blithequark!