Experienced Full Time Customer Assistance Representative – Airport Operations and Customer Service at blithequark in Phoenix, AZ

Join the blithequark Team: Where Customer Service Meets Adventure

Are you ready to embark on a journey where every day brings new challenges and opportunities? Do you thrive in fast-paced environments and have a passion for delivering exceptional customer service? Look no further than blithequark, where we're seeking a talented Customer Assistance Representative to join our team at the Phoenix Sky Harbor Airport.

About blithequark

At blithequark, we're dedicated to providing world-class service to our customers while fostering a culture of inclusivity, diversity, and growth. As a leading player in the aviation industry, we're committed to creating a work environment where our team members can thrive, learn, and advance their careers. With a global network of 365 destinations and over 6,800 daily flights, blithequark offers a unique blend of excitement, challenge, and opportunity.

Job Summary

As a Customer Assistance Representative at blithequark, you'll play a critical role in ensuring seamless customer experiences at the airport. From greeting customers and assisting with check-in and baggage processing to providing gate information and directions, you'll be the face of blithequark and the go-to expert for our customers. If you're passionate about delivering exceptional service, working in a fast-paced environment, and being part of a dynamic team, this is the job for you.

Key Responsibilities

• Greet customers in a courteous, efficient, friendly, and professional manner as they enter the airport or arrive in the ticket area.
• Monitor the ticket counter area to ensure compliance with safety policies and procedures.
• Assist customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes and receipts.
• Service and maintain kiosk machines, including loading paper and cleaning surfaces.
• Troubleshoot kiosk technology issues to identify the source of problems or errors.
• Communicate with IT about kiosk technology issues that require additional servicing.
• Verify that customers' carry-on baggage complies with FAA/blithequark policies.
• Verify and clear travel documents for customers traveling internationally.
• Assist customers with checked baggage processing, including completing credit card transactions and self-tagging.
• Queue lines in ticket counter areas based on departure times or type of assistance needed.
• Accept and activate customers' self-tagged baggage at the activation station.
• Physically move baggage throughout the ticket counter area.
• Assist customers with checking their assistive devices, sporting equipment, and other oversized items.
• Refer customers to customer service agents when necessary.
• Perform clearance and verification of documents at kiosks.
• Assist with the physical movement of non-ambulatory customers.
• Assist unaccompanied minors with boarding, deplaning, or other transportation.
• Provide customers with gate information and directions.
• Perform paging activities as needed.
• Report to position on time, as scheduled, and at assigned station or location.
• Complete job-relevant trainings and adhere to government regulations, company policies, and performance standards.

Requirements and Qualifications

Minimum Qualifications:

• High school diploma or GED or international equivalent.
• Must be 18 years of age or older.
• Read, write, fluently speak, and understand the English language.
• Bilingual language skills may be required in some locations.
• Applicable valid driver's license as required by local authorities.
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting.
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
• Must be authorized to work in the U.S.

Preferred Qualifications:

• Working knowledge of Sabre or any other Passenger Service System.
• Previous face-to-face customer service experience.
• Experience working in a fast-paced environment.

What We Offer

At blithequark, we're committed to providing our team members with a comprehensive benefits package, including:

• Travel perks: Explore the world with your family and friends on 365 destinations across our global network.
• Health benefits: Access your health, dental, prescription, and vision benefits on day one.
• Wellness programs: Tools, resources, and support to help you be your best self.
• 401(k) program: Available upon hire, with employer contributions after one year.
• Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Why Join blithequark?

At blithequark, we're dedicated to creating an inclusive work environment where our team members can thrive. With over 20 Employee Business Resource Groups, we're committed to connecting our team members to our customers, suppliers, communities, and shareholders. Join our team and be part of a dynamic workforce that's shaping the future of aviation.

How to Apply

If you're ready to embark on a new adventure and join our team at blithequark, apply now! We look forward to welcoming you to our family.