Experienced Learning Experience Designer – WW Customer Trust Training and Risk LXD Team Lead

Join the blithequark Team: Revolutionizing Learning Experiences in Customer Trust Training

blithequark is seeking a highly skilled and passionate Learning Experience Designer to join our WW Customer Trust Training – Learning Experience Design (LXD) team. As a Learning Experience Designer, you will play a critical role in designing and developing engaging learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. If you're a learning professional who is people-obsessed, passionate about creating meaningful learning experiences, and committed to bar-raising talent that evolves with business needs, we want to hear from you!

About blithequark and the Industry

blithequark is a leading organization that prioritizes customer trust and risk management. Our WW Customer Trust Training – LXD team is dedicated to creating great learning experiences for associates and investigators to support them during new hire, upskill, and other trainings. We believe in improving Learner Capabilities and Performance through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of our curricula, and by measuring the learner experience through customer feedback and curriculum evaluation.

Key Job Responsibilities

As a Learning Experience Designer at blithequark, you will be responsible for:

• Designing and Developing Learning Experiences: Create engaging e-learning for on-the-job performance improvement, using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools.
• Managing Curriculum Maintenance: Manage and execute curriculum maintenance review and implementations cycles.
• Mentoring and Coaching: Mentor or coach new LXDs and apprentices on design and processes.
• Consulting with Customers: Consult with customers to define the problem to be solved and the best solution to that problem.
• Process Improvement: Contribute to the improvement of processes and curriculum templates to minimize the development time for new training materials.

Additional Responsibilities:

• Project Management: Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently.
• Data-Driven Insights: Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience. Lead efforts to drive continuous performance improvement from those insights.
• Analysis and Evaluation: Conduct analysis to identify key tasks/skills to target in the curriculum and perform post-implementation evaluation on key performance and business metrics.
• Collaboration: Collaborate effectively with global stakeholder teams; Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps, and develop technical and non-technical training content.

Essential Qualifications

To be successful in this role, you should have:

• Program or Project Management Experience: 5+ years of program or project management experience.
• Cross-Functional Experience: 5+ years of working cross-functionally with tech and non-tech teams experience.
• Process Improvement Experience: 5+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Bachelor's Degree: Bachelor's degree.
• Experience with Program Requirements: Experience defining program requirements and using data and metrics to determine improvements.

Preferred Qualifications

We prefer candidates with:

• End-to-End Delivery Experience: 5+ years of driving end-to-end delivery, and communicating results to senior leadership experience.
• Process Improvements Experience: 5+ years of driving process improvements experience.
• Stakeholder Management Experience: 3+ years of managing stakeholders in cross-functional project experience.
• Change Management Experience: 3+ years of change management experience.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Learning Experience Designer, you will have opportunities to:

• Develop New Skills: Enhance your skills in learning experience design, project management, and process improvement.
• Lead Projects: Lead multiple medium to large-scale projects from analysis through delivery.
• Collaborate with Global Teams: Collaborate with global stakeholder teams to identify knowledge gaps and develop technical and non-technical training content.
• Drive Continuous Improvement: Drive continuous performance improvement through data-driven insights.

Work Environment and Company Culture

At blithequark, we pride ourselves on a culture that values:

• Innovation: We encourage innovation and creativity in all aspects of our work.
• Collaboration: We believe in collaboration and teamwork to achieve common goals.
• Diversity and Inclusion: We strive to create an inclusive environment that values diversity and promotes equality.
• Employee Growth: We are committed to the growth and development of our employees.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive Salary: A competitive salary that reflects your skills and experience.
• Benefits: A range of benefits, including health insurance, retirement plans, and paid time off.
• Perks: Additional perks, such as flexible working hours, remote work options, and professional development opportunities.

Conclusion

If you're a passionate and experienced Learning Experience Designer looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Learning Experience Designer, you will play a critical role in designing and developing engaging learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. Join our team and help us revolutionize learning experiences in customer trust training!