Experienced Director of Operations Process – Strategy & Customer Experience at Blithequark

Join Blithequark as a Visionary Leader in Operations Process and Strategy

Blithequark is seeking an exceptional Director of Operations Process to lead our strategy and operations teams in driving customer experience excellence. As a seasoned professional with a passion for process improvement and strategic thinking, you will play a pivotal role in shaping the operational landscape of our organization. If you're a proactive and innovative leader with a proven track record in management and operations, we invite you to join our team and make a lasting impact.

About Blithequark and Our Industry

Blithequark is a dynamic and forward-thinking company that operates at the forefront of customer experience and operational excellence. Our mission is to deliver exceptional experiences that exceed customer expectations, and we're committed to fostering a culture of innovation, collaboration, and continuous improvement. As a leader in our industry, we're dedicated to staying ahead of the curve and driving growth through strategic initiatives and process improvements.

Key Responsibilities

As a Director of Operations Process at Blithequark, you will be responsible for:

• Partnering with cross-functional teams to ensure operational areas are considered in project plans and strategic initiatives.
• Coordinating the responsibilities of Operations Managers and Analysts, and supporting the Operations Strategy Team in developing, staffing, piloting, and implementing process improvements.
• Managing the overall project workflow and roll-out schedule in regard to operational areas, and measuring the impact of changes and new projects.
• Remaining up-to-date on operational areas of expertise to meet requests for improvement and practicing continuous process improvement.
• Partnering with Field Implementation Managers to establish project metrics and tollgates in relation to operational expertise.
• Using expertise in strategic thinking and process design to drive successful improvements in operational areas, and working toward quick implementation and return on investment.
• Evaluating needs of multiple project requests and impact on operational areas, aggregating data gathered by Operations Analysts, and ensuring needs of projects are met.
• Selecting, developing, and motivating assigned staff to achieve exceptional performance.

Essential Qualifications

To be successful in this role, you will need:

• A bachelor's degree program or equivalent degree in a field of study related to the job.
• At least 8 years of work experience in operations, management, or a related field.
• Proven financial analysis and business acumen, with a strong understanding of operations and area of expertise.
• Excellent analytical and problem-solving skills, with the ability to influence others and leverage partnerships to benefit project objectives.
• Strong communication and leadership skills, with a proven track record in management and leadership.

Preferred Qualifications

We prefer candidates with:

• An MBA degree.
• 4 years of management experience at Blithequark or a similar organization.

Skills and Competencies

To excel in this role, you will need:

• Proven financial analysis and business acumen.
• Strong understanding of operations and area of expertise.
• Ability to easily influence others.
• Strong analytical and problem-solving skills.
• Excellent skills in communication and leveraging partnerships to benefit project objectives.
• Proven track record in management and leadership skills.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to the growth and development of our employees. As a Director of Operations Process, you will have access to:

• Professional development opportunities, including training and mentorship programs.
• Career advancement opportunities, with a clear path for growth and progression.
• A collaborative and dynamic work environment that encourages innovation and creativity.

Work Environment and Company Culture

At Blithequark, we pride ourselves on a culture that values:

• Innovation and creativity.
• Collaboration and teamwork.
• Continuous learning and growth.
• Diversity and inclusion.

Our work environment is comfortable and supportive, with regular opportunities for feedback and growth. We're a remote-friendly organization, and we offer flexible work arrangements to support work-life balance.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive salary and bonus structure.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement savings plan and employee stock purchase plan.
• Flexible work arrangements and remote work options.
• Professional development opportunities and training programs.

Travel Requirements

This role requires:

• Overnight travel less than 10% of the time.

Physical Requirements

This role involves:

• Sitting in a comfortable position for most of the time, with frequent opportunities to move about.
• Lifting light articles on rare occasions.

Working Conditions

This role involves:

• Working in a comfortable environment with regular exposure to factors causing moderate physical discomfort.
• Regular pressure to meet deadlines, quotas, and/or dealing with difficult issues related to people or situations.

Conclusion

If you're a strategic and proactive leader with a passion for operations process improvement, we invite you to join our team at Blithequark. As a Director of Operations Process, you will play a critical role in shaping our operational landscape and driving customer experience excellence. Apply now to take the first step in this exciting career opportunity!