Experienced Customer Service Representative – Hybrid Remote Role in Ohio, Providing Exceptional Support to Energy Customers at $16.25/hour

Join the Team at blithequark and Make a Difference in People's Lives

Are you looking for a fulfilling career that allows you to work from home and make a positive impact on people's lives? Look no further than blithequark! We're seeking a highly skilled and compassionate Customer Service Representative to join our team and provide top-notch support to American Electric Power (AEP) customers. As a Customer Service Representative with blithequark, you'll have the opportunity to work in a dynamic and supportive environment, helping customers with their service-related questions, billing inquiries, and power outage issues.

About blithequark and the Energy Industry

blithequark is a leading provider of customer service solutions, partnering with major companies like AEP to deliver exceptional support to their customers. With over 25 years of experience in the industry, we've established ourselves as a trusted and innovative company that prioritizes the well-being and success of our team members. Our mission is to put passion to work by connecting individuals with the best long-term career fit based on their unique skills and needs.

Why This Role Will Change Your Career for the Better

This is more than just a customer service job – it's a chance to join a company that invests in your success and values your contributions. As a Customer Service Representative with blithequark, you'll be the trusted voice for AEP customers, guiding them through their questions and making a real difference in their day. You'll work in a fast-paced, dynamic environment where every day brings new challenges and rewards. Plus, you'll enjoy a predictable schedule with opportunities for overtime, and a supportive team-oriented culture that will help you thrive.

Key Responsibilities

As a Customer Service Representative with blithequark, your primary responsibilities will include:

• Assisting AEP customers with service-related questions, billing inquiries, and resolving power outage issues.
• Providing exceptional, friendly support over the phone – no sales required.
• Collaborating with your teammates to ensure every customer gets the help they need.
• Thriving in a fast-paced, dynamic environment where every day brings new challenges and rewards.

Education and Experience

The ideal candidate for this role will have:

• At least 2 years of experience in customer service and a passion for providing outstanding support.
• A high school diploma or GED and authorization to work in the United States.
• A stable work history and the ability to work in a remote setting.
• Flexibility for occasional mandatory overtime, especially during outages – because our customers count on us when it matters most.

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and problem-solving skills.
• The ability to work in a fast-paced, dynamic environment and prioritize multiple tasks.
• A passion for providing exceptional customer support and making a positive impact on people's lives.
• The ability to work independently in a remote setting and collaborate with teammates as needed.

Benefits and Pay

At blithequark, we offer a comprehensive benefits package and competitive pay, including:

• Starting pay of $16.25 per hour with regular opportunities for overtime.
• Comprehensive benefits, including health and life insurance, dental reimbursement, and more.
• The comfort and convenience of working remotely from home – no commute, no traffic!
• Long-term career potential and opportunities for growth and advancement.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and succeed in their careers. We offer:

• Training and mentorship programs to help you develop new skills and advance in your career.
• Opportunities for career advancement and growth within the company.
• A supportive and team-oriented culture that encourages collaboration and learning.

Work Environment and Company Culture

At blithequark, we prioritize the well-being and success of our team members. Our company culture is built on:

• A commitment to excellence and customer satisfaction.
• A supportive and team-oriented environment that encourages collaboration and learning.
• A passion for making a positive impact on people's lives.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity and promotes equality.

How to Apply

If you're excited about this opportunity and want to join our team, please submit your application today! We can't wait to hear from you and discuss how you can make a difference in the lives of AEP customers.