Experienced Full Stack Customer Care Specialist – Remote Patient Assistance Program Support

Join the blithequark Team: Delivering Exceptional Customer Experiences in a Remote Setting

blithequark is a leading business process outsourcing (BPO) company that specializes in customer engagement and operational excellence. We're dedicated to enhancing the customer experience and building brand loyalty for our clients. Our mission is to empower our employees to deliver exceptional service and drive continuous improvement. We're now seeking a highly skilled and empathetic Customer Care Specialist to provide premium support for a leading Patient Assistance Program.

Job Overview

As a Customer Care Specialist at blithequark, you'll play a critical role in delivering top-notch customer service to patients and healthcare providers. In this remote role, you'll handle high-volume call center support, educating patients on the enrollment process, managing status inquiries, and coordinating deliveries. You'll utilize our core CRM system to efficiently manage your workload, perform necessary activities, and facilitate smooth teamwork among team members.

Key Responsibilities

• Provide expert knowledge on program requirements and application status while delivering exceptional customer service, demonstrating a strong sense of urgency, reliability, proficient data entry skills, active listening, professional phone etiquette, and excellent verbal and written communication skills, fostering a collaborative teamwork environment.
• Serve as the primary point of contact for patients and healthcare professionals (HCPs), guiding callers through the application process and resolving inquiries promptly and accurately.
• Ensure the dissemination of correct information or direct calls to the appropriate team member with professionalism and efficiency.
• Maintain detailed documentation of all communications received from calls, promptly notifying relevant parties or systems of urgent orders, shipping issues, errors, complaints, or adverse drug events.
• Recognize potential adverse event situations and promptly report them to Pharmacovigilance to ensure compliance with FDA regulations and standards.
• Achieve performance standards in accordance with predefined metrics, consistently delivering high-quality service.
• Successfully complete all mandatory training sessions, including soft skills certification and program overviews, to effectively fulfill all job responsibilities.

Essential Qualifications

• High School Diploma or GED required. Associate or College Degree Preferred.
• Previous experience in a call center environment, healthcare office, corporate setting, or healthcare insurance provider or pharmacy is highly desirable.
• Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization, and appeal filings.
• Familiarity with private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid, and alternate funding resources.

Preferred Skills and Competencies

• Demonstrated organization and problem-solving skills to manage patient conversations, identify issues, and address needs effectively.
• Comfortable utilizing multiple applications while accurately capturing case information.
• Proficient with Microsoft Office Program Suite and Lotus Notes Suite, including Excel, Word, Outlook, and SharePoint.
• Ability to maintain professional communication skills and demonstrate a courteous and empathetic attitude toward customers and fellow employees.
• Strong critical thinking, analytical, and interpersonal skills.
• Ability to work with minimal supervision and make sound decisions, even in stressful situations.
• Detail-oriented with strong organizational and multitasking skills, capable of managing various tasks efficiently.
• Ability to work independently in a remote environment with a reliable internet connection and a suitable home office setup.
• Proficiency in computer systems and software, with a quick adaptation to new technologies.
• Availability to work in shifts, including evenings and weekends, as needed.

What We Offer

At blithequark, we're committed to providing our employees with a supportive and rewarding work environment. Here are some of the benefits and perks we offer:

• $15.00/hour
• Full-time, 40-hour/week schedule
• 100% paid training
• Optional medical, dental, vision, and life insurance available
• Opportunities for advancement and professional development
• Amazing referral program: earn $20 on every check for each person you refer that is hired
• Discounted cell phone plan through T-Mobile: $25 a month for unlimited talk, text, and data
• Personal benefits of 100% working from home, including saving time, money, and the environment

Why Join blithequark?

At blithequark, we're passionate about delivering exceptional customer experiences and making a positive impact on the lives of patients. We're looking for talented and compassionate individuals who share our values and are committed to excellence. By joining our team, you'll have the opportunity to:

• Make a difference in the lives of patients and healthcare providers
• Develop your skills and expertise in a supportive and dynamic work environment
• Work independently in a remote setting with a flexible schedule
• Enjoy a range of benefits and perks, including paid training and opportunities for advancement

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on the lives of patients, we encourage you to apply for this rewarding role. Join us in delivering excellence and compassion in every customer interaction, supporting a program that truly makes a difference.

Don't miss this opportunity to join our team and start making a difference! Apply now and take the first step towards a fulfilling and rewarding career with blithequark.