Experienced Full Stack Customer Sales and Service Representative – Delivering Exceptional Customer Experience with America's Fastest and Most Reliable Network

Join the blithequark Team: Where Innovation Meets Customer Delight

At blithequark, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. As a leader in the industry, we're driving innovation, creativity, and impact in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're looking for talented individuals like you to join our V Team Life and be part of a dynamic organization that's shaping the future of technology and customer experience.

About the Role

As a Customer Sales and Service Representative at blithequark, you'll play a critical role in delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills, and excitement for technology, you'll be the face of blithequark, providing solutions and support to our customers. You'll work alongside other talented people, transforming the way people, businesses, and things connect with each other.

Key Responsibilities:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Responding to requests from customers about blithequark products and services.
• Verifying service order accuracy and completeness and making corrections/changes as needed.
• Negotiating the collection of overdue bills.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Managing various systems and work tools while engaging on the phone with customers.

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns and are driven to provide exceptional customer service.

Essential Qualifications:

• High school diploma or equivalent required; related Associate Degree or 2+ years' relevant experience preferred.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Preferred Qualifications:

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in empowering our employees to grow and thrive. We offer a range of career growth opportunities, including training programs, mentorship, and leadership development. Our employees have access to various learning benefits, including tuition assistance, adoption assistance, and 401(k) Savings Plan.

Work Environment and Company Culture

We pride ourselves on a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our company culture is built on the principles of innovation, creativity, and customer delight.

Compensation and Benefits

We offer a competitive compensation package, including a salary range of $577.00 to $1,775.00 weekly, depending on location and confirmed job-related skills and experience. Our benefits package includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.

Why Join blithequark?

At blithequark, we're passionate about making a difference in the lives of our customers and our employees. We offer a dynamic work environment, opportunities for growth and development, and a culture that values innovation, creativity, and customer delight. If you're looking for a challenging and rewarding career, we encourage you to apply to join our team.

How to Apply

If you're excited about the opportunity to join blithequark as a Customer Sales and Service Representative, please submit your application. We can't wait to hear from you!

blithequark is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.