Experienced Senior Product Designer – Customer Experience & Marketplace Solutions

Join the Team at blithequark: Where Customer Experience Meets Innovation

At blithequark, we're driven by a mission to empower local economies and make a meaningful impact on the lives of our customers, merchants, and Dashers. Our customers are at the forefront of our product strategy, and we believe that delivering exceptional experiences is key to our success. As a Senior Product Designer in our Customer Experience & Integrity (CXI) Design team, you'll play a critical role in shaping the user experience across our marketplace, working closely with cross-functional teams to drive business metrics and customer satisfaction.

About the Role

As a Senior Product Designer at blithequark, you'll focus on designing end-to-end customer-facing experiences that delight and empower our users. You'll work across all sides of our marketplace, including consumer, merchant, and Dasher experiences, to identify pain points and develop creative solutions that drive business results. Your expertise in design thinking, creativity, and innovation will help us bring the heart and soul of blithequark to life, filling gaps in the user experience with unique and memorable interactions.

Key Responsibilities

• Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, and crafting visions
• Work cross-functionally with product managers, engineers, and other disciplines to build and ship your designs
• Deliver and refine clear storytelling around product needs and opportunities
• Create, collaborate, and refine flows, prototypes, and high-fidelity visuals
• Design and ship high-quality product improvements that drive customer satisfaction and business metrics

What We're Looking For

We're seeking a senior-level IC with 5+ years of work experience in product design, with a passion for leading product strategy and vision for new product areas. You should be a master of the design process, with expertise in complex problem spaces and the ability to bring clarity to your teams through design sprints. Your skills should include:

Essential Qualifications

• 5+ years of work experience in product design
• Expertise in design thinking, creativity, and innovation
• Strong leadership skills, with experience leading product strategy and vision
• Ability to work cross-functionally with cross-functional teams
• Strong communication and storytelling skills

Preferred Qualifications

• Experience working in a marketplace or e-commerce environment
• Familiarity with design tools such as Sketch, Figma, or Adobe XD
• Experience with design systems and style guides
• Knowledge of user research and testing methodologies

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to supporting the growth and development of our team members. You'll have access to:

• Comprehensive training and onboarding programs
• Mentorship and coaching from experienced leaders
• Opportunities for career advancement and growth
• Access to cutting-edge design tools and technologies

Work Environment and Company Culture

At blithequark, we're proud of our company culture and work environment. We offer:

• A collaborative and dynamic work environment
• A diverse and inclusive team with a strong commitment to equity and inclusion
• Flexible work arrangements, including remote work options
• A comprehensive benefits package, including healthcare, 401(k), and paid time off

Compensation and Benefits

We offer a competitive compensation package, including:

• A location-specific base salary range of $152,000 - $228,000 USD
• Opportunities for equity grants
• A comprehensive benefits package, including healthcare, 401(k), and paid time off

Why Join blithequark?

At blithequark, we're committed to making a meaningful impact on the lives of our customers, merchants, and Dashers. We're looking for talented individuals who share our passion for innovation and customer experience. If you're excited about the opportunity to join a dynamic team and contribute to the growth and success of blithequark, we encourage you to apply.

We're committed to diversity and inclusion, and we welcome applications from candidates of all backgrounds and experiences. We offer accommodations for qualified applicants with disabilities and encourage you to inform your recruiting contact of any needs you may have.

Don't miss this opportunity to join the team at blithequark and be a part of shaping the future of customer experience and marketplace solutions. Apply now and take the first step towards a rewarding career with blithequark!