Experienced Full-Time Customer Service Representative - Remote in Texas - Delivering Exceptional Pet Parent Experiences with blithequark

Join the blithequark Team: Revolutionizing Pet Care with Exceptional Customer Experiences

Are you a people person with a passion for delivering outstanding customer service? Do you have an infectious personality and a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the purr-fect role for you... blithequark is seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a leader in the pet industry, we're revolutionizing the way pet parents shop and care for their beloved companions.

About blithequark

At blithequark, we're dedicated to providing an exceptional customer experience. We're not just an e-commerce retailer; we're a community of pet lovers who care deeply about our customers and their furry friends. Our mission is to make a positive impact on the lives of pets and their parents, and we're looking for talented individuals like you to join our team.

What You'll Do

As a Customer Service Representative at blithequark, you'll be the face of our company, interacting with customers who contact us for a variety of topics. Your primary goal will be to provide exceptional customer service, ensuring that every interaction is positive, helpful, and memorable. Here are some of your key responsibilities:

• Engage directly with customers who contact us for a variety of topics, ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesn’t go as planned.
• Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
• Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
• Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
• Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

What You'll Need

To succeed as a Customer Service Representative at blithequark, you'll need:

• 2 years of customer service experience
• Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

To work from home as a Customer Service Representative at blithequark, you'll need:

• A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience.
• A work area that is acceptable for webcam use.
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed). You can test your internet speed at speedtest.net or by contacting your service provider.
• You will provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify.

Why blithequark Customer Service?

At blithequark, we're committed to creating a work environment that is supportive, inclusive, and empowering. Here are just a few reasons why you'll love working with us:

• YOU BELONG: blithequark is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, blithequark team members are empowered to bring their perspectives to deliver on our mission!
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location.
• YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join blithequark Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: blithequark has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate team members who are making an impact each day.

Compensation and Benefits

At blithequark, we offer a comprehensive compensation package that includes:

• Competitive hourly rate of $15.50/hour
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Ongoing training and development opportunities
• A dynamic and supportive work environment

How to Apply

If you're excited about the opportunity to join blithequark as a Customer Service Representative, please submit your application. We can't wait to hear from you!

blithequark is committed to equal opportunity. We value and embrace diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

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