**Experienced Customer Service Representative – Nights and Weekends – Full-Time Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark's Expedited Resolutions Team as a Customer Service Representative, working nights and weekends in a full-time capacity. **About blithequark** As a leading player in the ticketing industry, blithequark has been voted best Customer Service two years in a row by Newsweek. Our commitment to creating exceptional experiences for our VIP customers is unmatched, and we're looking for talented individuals to join our team. With a focus on live events, sports, and entertainment, you'll have the opportunity to engage with hundreds of customers and sellers, making a real impact on their experiences. **Your Role in blithequark's Success** As a Customer Service Representative on our Expedited Resolutions Team, you'll be the primary point of contact for high-level customer inquiries via phone, chat, and email. Your role will be critical in connecting our VIP customers to the events that excite them, and you'll play a key part in creating exceptional experiences from the point of purchase until they enter the gates. **Key Responsibilities:** * Maintain excellent customer experience with tone, empathy, confidence, and attention to detail * Develop and present solutions to fan issues efficiently and effectively * Update internal order notes appropriately and ensure proper procedures are followed during all fan and seller interactions * Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc. * Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience **Your Career Progression at blithequark** As a Customer Service Representative on our Expedited Resolutions Team, your role expectations will progress as follows: **30 Days in:** * Complete new hire orientation, gaining the resources you need to be successful * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our fans and sellers * Acclimate to team and company norms, business objectives, and blithequark's values * Understand the flow of buyer orders and entry-level call inquiries * Become familiar with company policies and processes * Navigate and resolve non-complex calls * Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety **90 Days in:** * Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety * Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives * Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts **180 Days in:** * Apply methods to execute individual tasks that positively impact the team * Play an active role in continued learnings to advance skill sets necessary for team goals * Competent on industry nuances and company policies * Manage highly complex, escalated, and high-value contacts without guidance * Ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities **What You'll Bring:** * Work experience in customer service in retail or service-related industry * Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality * Excellent empathy, confidence, and patience * Written communication skills with an aptitude for grammar and spelling accuracy * Capable of multitasking in a fast-paced environment * Self-reliant and ability to work with minimum supervision * Research skills to troubleshoot customer issues * Willing to be flexible in work hours where needed * Genuine interest in live events, sports, and entertainment **Work Schedule:** * The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid. * Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off * Hours are: 3:30pm-12:00am. * Hybrid model, not fully remote. 3 days in office and 2 days at home. **Bonus & Overtime Eligibility:** * $40,000 base salary with overtime eligibility, Bi-Annual bonuses, annual equity grant * Any hours worked over 40/week are overtime eligible **What You'll Enjoy at blithequark:** * See your favorite live events and performers on us! * Work in a hybrid environment that provides the option to split time between your home and a brand new, perk-filled office space * Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs * Earn additional income through bonus incentives * Save for your future through 401K Matching If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join blithequark's Expedited Resolutions Team as a Customer Service Representative. Apply now and take the first step towards a rewarding career with a best-in-class company! Apply for this job