**Experienced Customer Service Representative/Inside Sales Representative – HVAC Sales and Service**

Are you a motivated and results-driven sales professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative/Inside Sales Representative. As a key member of our branch operations group, you will play a vital role in driving sales growth, building strong customer relationships, and contributing to the success of our organization. **Why Work with blithequark?** At blithequark, we offer a comprehensive benefits package that includes: * Benefits effective on day one for all full-time direct hires * Training programs to help guide team members and develop new skills * Growth Opportunities – immense opportunities to grow your career * A global company with a family of brands backed by blithequark Industries, Ltd. **Job Summary:** We are seeking an experienced Customer Service Representative/Inside Sales Representative to join our team in Beaumont, TX. As a key member of our branch operations group, you will be responsible for selling our products and services to prospective and established customers through face-to-face, phone, email, and fax interactions. You will work closely with our Regional Manager and Branch Manager to drive territory coverage and maintain positive dealer relationships. **Key Responsibilities:** * Help the Division deliver on its sales, including the new business component, by maintaining accounts through active communication of new product launches, services, supplies, and new products sales and/or discounts via outbound calls * Provide excellent customer service via face-to-face, phone calls, and emails * Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy of information being entered to guarantee the correct item(s) are ordered * Recommend alternate products based on cost, availability, or specifications as needed * Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed, coordinating with manufacturing, sales, distribution, and vendors regarding shipments * Generate new and repeat sales by providing product and technical information in a timely manner * Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction * Provide accurate information regarding availability of in-stock items * Assist customers with warranties and returns * Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies, coordinating problem resolution with appropriate departments * Periodically reach out to customers to determine satisfaction with the organization, products, and services * Maintain records and prepare reports on sales activities * Expand knowledge of HVAC products and keep current with the latest trends within the industry * Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible * Understand and follow work instructions, operating procedures, and company policies * Participate in additional projects/activities to support ongoing business needs **Nature and Scope:** * Works within well-defined instructions * Uses established procedures and works under supervision to perform assigned tasks * Work is closely supervised **Knowledge & Skills:** * Some knowledge of HVAC equipment/products is required * General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications * Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email * Positive, professional attitude, handling difficult customers with the ability to diffuse negative situations * Good phone etiquette and email etiquette * Ability to deal with high-volume customer traffic * Effective verbal skills – must be able to explain fairly technical parts of information clearly * Written skills – must be able to effectively and timely communicate via email with customers and accurately input orders * Effective organizational skills and time management skills, including the ability to prioritize and multi-task * High level of attention to detail and accuracy * Ability to establish positive working relationships with internal and external customers and employees * Ability to use good judgment and strong work ethics and integrity on the job * Ability to understand and follow procedures, work instructions, and company policies **Experience:** * 3-6 years of progressive sales experience * 3+ years in the HVAC industry **Education:** * High School diploma or GED equivalent, some colleges preferred **Physical Requirements/Work Environment:** * Must be able to perform essential responsibilities with or without reasonable accommodations * Qualified Applicants must be legally authorized for employment in the United States * Qualified applicants will not require employer-sponsored work authorization now or in the future for employment in the United States **Equal Employment Opportunity:** blithequark provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. blithequark will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. **How to Apply:** If you are a motivated and results-driven sales professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website: [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/) **Join our team at blithequark and take the first step towards a rewarding career in sales and customer service!** Apply for this job