**Experienced Healthcare Customer Service Representative – Work From Home Opportunity with blithequark**

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a global experience company that's revolutionizing the way businesses interact with their customers. **About blithequark** At blithequark, we're on a mission to elevate customer experiences for people around the world. As a member of our team, you'll be part of a diverse and inclusive group of champions who are dedicated to delivering happiness to millions of customers across the globe. With a strong focus on people-first, we celebrate diversity, incubate innovation, and invest in our culture to create a work environment that's both supportive and rewarding. **Job Summary** We're seeking an experienced Healthcare Customer Service Representative to join our team on a work-from-home basis. As a key member of our customer experience team, you'll be responsible for providing exceptional service to our clients' customers, resolving issues efficiently, and driving process improvements that positively impact our clients and their customers. **Key Responsibilities** * Professionally handle a high volume of incoming calls, gathering customer information, assessing and fulfilling customer needs, and educating customers where applicable regarding products and services * Utilize and navigate multiple systems simultaneously to provide seamless customer experiences * Be dependable and meet all attendance requirements, resolving customer issues via one-call resolution guidelines and/or escalated process * Meet or exceed company and client performance metrics, maintaining a balance between company policy and client benefit in decision-making * Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers * Responsible for call disposition or compiling and documenting customer information as required * Ability to accept and embrace changes within the current business environment **Qualifications** * High school diploma or equivalent * Ability to pass a drug screen and background check * Dedicated area to work from in your home * Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted) * Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens * Strong decision-making and analytical abilities * Ability to identify customer needs and articulate products and services * Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime * Highly developed sense of integrity and commitment to customer satisfaction * Meet all attendance and dependability requirements * Be a team player **Work at Home Set-Up Requirements** * Standard Connect and Speed Wired Ethernet connection 25 Mb/s download, 10 Mb/s upload (wireless is not permitted) * **Some programs may require higher speeds.** * Monitor (2) 21" monitor(s). You will supply one and blithequark will provide one. * Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic * The use of wireless connections to access blithequark Work at Home systems at any time is prohibited, even if the connection is encrypted. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted or accepted. * Headset Employee to provide one of the following headsets is required: + Plantronics 3320 Blackwire + Plantronics 3220 Blackwire + Plantronics 5220 Blackwire + Plantronics EncorePro 520 + DA80 USB Plug Adapter * To be supplied by blithequark: Keyboard, Mouse, Webcam **Why Join blithequark?** * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and inclusive work environment * Flexible work arrangements, including work-from-home options * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Opportunities to work with diverse clients and projects * A sense of purpose and fulfillment from making a positive impact on people's lives **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com](http://www.blithequark.com) to learn more about our company culture and values. Apply Now! We look forward to hearing from you and exploring how you can contribute to our mission to elevate customer experiences for people around the world. Apply for this job