Experienced Part-Time Customer & Technical Support Specialist for Innovative Pet Solutions at blithequark

Join the blithequark Team: Revolutionizing Pet Care with Exceptional Customer Support

At blithequark, we're passionate about delivering cutting-edge solutions that make a real difference in the lives of pet owners. Our flagship product, the self-washing cat box, has transformed the way cat lovers care for their feline friends. As a key member of our customer support team, you'll play a vital role in ensuring that our customers receive the highest level of service and technical expertise.

About Us

blithequark is a dynamic company that's committed to innovation and customer satisfaction. Our home office is based in Pennsylvania, but we're looking for a talented Customer Support Representative to join our team remotely in the Savannah, GA area. As a representative of blithequark, you'll be the face of our brand, providing exceptional support to our customers and helping to build a loyal community of pet owners.

Job Overview

We're seeking an experienced, tech-savvy, and cat-loving Customer Support Representative to work part-time from home. As a key member of our team, you'll be responsible for providing top-notch customer service and technical support for our innovative self-washing cat box. If you're a team player with excellent communication skills, a passion for problem-solving, and a love for cats, we want to hear from you!

Key Responsibilities

• Provide exceptional customer service and technical support via phone, email, or other channels, ensuring prompt resolution to customer inquiries and issues.
• Diagnose and troubleshoot technical issues with our self-washing cat box, guiding customers through step-by-step solutions.
• Handle customer inquiries related to orders, repairs, returns, and other product-related questions.
• Work independently and as part of a remote team to prioritize workload, manage multiple projects, and meet productivity standards.
• Demonstrate excellent communication, writing, and grammar skills, with a clear and concise speaking voice.
• Perform data entry tasks with speed and accuracy, navigating different software systems.
• Maintain a high level of punctuality and attendance, with a positive attitude and a willingness to take on new challenges.
• Turn constructive feedback into growth opportunities, continually improving your skills and performance.

Essential Qualifications

• 3+ years of customer support experience (preferred)
• 1+ year of technical support experience (preferred)
• Adequate home workspace with secure, password-protected WIFI
• Ability to work independently and as part of a remote team
• Excellent communication, writing, and grammar skills
• Strong problem-solving and critical thinking skills
• Ability to prioritize workload and manage multiple projects
• Previous experience working directly with customers (preferred)

Preferred Qualifications

• Previous experience in a technical support role
• Familiarity with troubleshooting and resolving technical issues
• Experience working with customer relationship management (CRM) software
• A passion for delivering exceptional customer service and support

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a part-time Customer Support Representative, you'll enjoy:

• A competitive hourly rate of $17.00 per hour
• A part-time schedule of 28 hours per week, with a set schedule of Tuesday - Friday, 9:00 am - 2:00 pm, and Saturday, 10:30 am - 6:30 pm
• The opportunity to work from home, with the flexibility to manage your work-life balance
• A dynamic and supportive team environment, with opportunities for professional growth and development
• A culture that values innovation, customer satisfaction, and teamwork

Company Culture and Work Environment

At blithequark, we pride ourselves on our collaborative and inclusive company culture. As a remote team member, you'll be part of a tight-knit community that values open communication, mutual respect, and teamwork. We're committed to providing the tools and resources you need to succeed in your role, and to supporting your ongoing growth and development.

Why Join blithequark?

If you're a cat lover with a passion for delivering exceptional customer support, we want to hear from you! At blithequark, you'll have the opportunity to make a real difference in the lives of pet owners, while working with a dynamic and innovative company that's shaping the future of pet care.

To be considered for this role, please submit your resume and complete our customer service skills assessment. We can't wait to hear from you!

Application Instructions

To apply for this exciting opportunity, please submit your application, including your resume and a completed customer service skills assessment. You will also be required to answer the following application questions:

• Do you have a cat(s)?
• Do you live within 45 miles of Savannah, GA? (This is a requirement for this role)

We look forward to welcoming you to the blithequark team!