Customer Care Advocate - Delivering Exceptional Patient Experience in a Fast-Paced Healthcare Environment (Wednesday - Sunday / 10am - 6:30pm CST)

Join blithequark and Be Part of Revolutionizing Healthcare

At blithequark, we're passionate about harnessing the power of innovation to improve the quality of healthcare and enhance the patient experience. Our team is dedicated to making a meaningful difference in the lives of patients and providers alike. As a Customer Care Advocate at blithequark, you'll play a vital role in delivering outstanding support and service, ensuring that our patients receive the care and attention they deserve.

About This Role

The Customer Care Advocate is a critical position that requires a unique blend of technical knowledge, empathy, and exceptional communication skills. As a liaison between patients and the business, you'll be responsible for managing patient requests with sensitivity and urgency, ensuring that all compliance and regulatory expectations are met. Our work environment is fast-paced and collaborative, and we're looking for enthusiastic and dedicated professionals who share our commitment to delivering exceptional patient care.

Key Responsibilities and Duties

• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment.
• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts.
• Maintain a positive attitude and working relationship with all customers, patients, and blithequark associates.
• Ensure CRM compliance to process and documentation.
• Manage tickets and emails in a timely fashion.
• Handle inbound and outbound call work as assigned.
• Participate in meetings and training sessions in a Zoom environment on camera.

Essential Qualifications and Skills

To succeed as a Customer Care Advocate at blithequark, you'll need:

• A minimum of 2+ years of customer service experience in a high-volume environment (60+ activities per day).
• Experience in a fast-paced patient or healthcare provider-focused environment (preferred).
• Proficiency with Microsoft Office, especially Outlook, Word, Excel, and PowerPoint (preferred).
• Experience with Customer Relationship Management software, such as Salesforce.com (preferred).
• Strong verbal and written English communication skills.
• The ability to type at least 40 WPM and navigate websites/programs with ease.
• A demonstrated commitment to helping people and resolving issues, including those that require independent thinking and sound judgment skills.
• Strong evidence of great customer service via phone, email, fax, or web modalities.
• A strong commitment to quality and attention to detail.

Preferred Qualifications and Skills

While not essential, the following qualifications and skills can give you a competitive edge:

• Experience in healthcare/medical device companies (non-insurance based).
• A background in a multitasking role.
• Previous experience working in a remote or home office environment.

What You Can Expect from blithequark

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Care Advocate, you can expect:

• A competitive compensation package.
• Excellent benefits, including medical, dental, and vision insurance, health savings account employer contributions, and more.
• Opportunities for career growth and professional development.
• A collaborative and dynamic work environment.
• Access to cutting-edge technology and tools.
• A culture that values work-life balance and employee well-being.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and supportive company culture. As a remote worker, you'll be part of a distributed team that values collaboration, innovation, and mutual respect. We're committed to providing the tools and resources you need to succeed in your role, and we're passionate about creating a work environment that is engaging, motivating, and fun.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes a competitive salary, excellent benefits, and a range of perks and rewards. Some of the benefits you can expect include:

• Medical, dental, and vision insurance.
• Health savings account employer contributions.
• Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts).
• Travel reimbursement for medical care.
• Non-contributory basic life insurance and short/long-term disability.
• Emotional health support for you and your loved ones.
• Legal/financial/identity theft/pet and child referral assistance.
• Paid parental leave, paid holidays, travel assistance for personal trips, and PTO.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Pet insurance discount.
• Unlimited access to LinkedIn Learning classes.

Why Join blithequark?

At blithequark, we're passionate about making a difference in the lives of patients and providers. As a Customer Care Advocate, you'll be part of a dynamic team that's dedicated to delivering exceptional patient care and support. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.

Don't miss this opportunity to join our team and be part of revolutionizing healthcare. Apply now to become a Customer Care Advocate at blithequark!