Experienced Healthcare Customer Service Representative - Remote Opportunity with Competitive Compensation

Transforming Healthcare Experiences with blithequark

At blithequark, we're driven by a passion for fostering collaboration, creativity, and innovation. Our team is built on promises of empowering growth through trust, opportunity, and accountability. We're on the lookout for talented individuals who embody an entrepreneurial spirit and are committed to delivering exceptional performance. If you're passionate about making a difference in the healthcare sector and supporting patients with their needs, we have an exciting opportunity for you.

About blithequark and the Healthcare Industry

For over 30 years, blithequark has been at the forefront of pioneering advancements in healthcare experiences, touching every point across the consumer journey. We interact with a significant portion of the American population daily, striving to deliver positive healthcare experiences and improve outcomes. By integrating best-in-class clinical expertise with personalized and automated solutions, we leverage the power of human touch alongside data-driven technology to make healthcare better for everyone.

Job Overview

We're seeking a dedicated Healthcare Customer Service Representative to join our team in a remote, work-from-home capacity starting on October 31, 2024. As a Healthcare Customer Service Rep, you will be the frontline representative for blithequark, engaging with patients, members, and customers to enhance their healthcare experience. This role is not just about customer service; it's about making a tangible difference in people's lives through empathetic support and guidance.

Key Responsibilities

• Make outbound calls to patients, members, and customers to schedule appointments for preventative health screenings and other healthcare needs.
• Conduct welcome calls to assist new members and patients with understanding their benefits and insurance information.
• Engage in outreach efforts to assess patient needs and provide support in making informed decisions about their healthcare.
• Perform outbound calls to conduct surveys, gathering valuable feedback to improve our services.
• Demonstrate excellent customer service skills, ensuring a positive experience for all interactions.
• Adhere to daily schedules and duties, maintaining high levels of productivity and quality.

Thriving in a Remote Work Environment

To succeed in this role, you'll need to be self-motivated and disciplined. Here are some tips for thriving while working from home:

• Safety and Organization: Create a dedicated workspace that is physically safe and organized.
• Security and Privacy: Maintain confidentiality and protect patient information. Ensure your workspace is quiet and secure.
• Support and Communication: Stay connected with the team through regular communication. We're committed to coaching and focusing on your performance.
• Success Strategies: Prepare yourself mentally for work, utilize available resources, and take breaks to refresh.

Qualifications and Requirements

To be eligible for this role, you must have:

• A minimum internet download speed of 100Mbps and upload speed of 20Mbps.
• A High School Diploma or General Education Degree (GED).
• Strong computer experience, including data entry, screen navigation, and keyboarding skills.
• Proficiency in Microsoft Outlook (email) and Word.
• Excellent customer service skills, with the ability to demonstrate caring and compassion.
• Strong oral and written communication skills.

Preferred qualifications include previous experience in customer service, particularly within the healthcare industry. The ability to work independently and manage time effectively is crucial.

Skills and Competencies

To excel in this role, you'll need:

• Empathy and a patient-focused approach.
• Strong problem-solving skills.
• The ability to navigate complex healthcare information.
• Excellent communication and interpersonal skills.
• A commitment to delivering high-quality service.

Career Growth and Learning Opportunities

At blithequark, we're not just looking for individuals to fill a role; we're investing in talent that is eager to grow and develop. As a Healthcare Customer Service Representative, you'll have access to comprehensive training and ongoing support. Our commitment to your professional development includes opportunities for career advancement and continuous learning.

Work Environment and Company Culture

Our company culture is built on the principles of trust, opportunity, and accountability. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. As a remote worker, you'll be part of a dynamic team that values flexibility and work-life balance.

Compensation and Benefits

We offer a competitive compensation package, with a wage of $15.00 per hour for this role. Our comprehensive benefits include:

• Health, dental, and vision insurance.
• A 401(k) plan with company match.
• Paid time off (PTO) and holidays.
• Flexible spending accounts (FSAs).
• Employee wellness programs.
• Career development opportunities.

Why Join blithequark?

By joining blithequark, you'll be part of a pioneering organization that's making a real difference in healthcare. You'll have the opportunity to work with a talented team, develop your skills, and grow your career. We're committed to fostering a culture that values diversity, inclusivity, and employee well-being.

If you're passionate about delivering exceptional customer service and are driven to make a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your application directly through our official career portal. We look forward to welcoming you to the blithequark team!

blithequark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.