Experienced Student Loan Advisor - Customer Contact Center with Opportunity to Work from Home

Join blithequark, a Family-Oriented and Team-Driven Environment!

At blithequark, we believe that Careers Happen Here! We are a place where Diversity, Equity, and Inclusion Matters, and we're committed to creating a workplace that is inclusive and respectful to all employees. As a leading provider of customer contact center services, blithequark is dedicated to delivering exceptional customer experiences and supporting the needs of student borrowers.

About the Role

We're excited to offer a fantastic opportunity to join our team as a Customer Contact Center (Student Loan Advisor) and establish a rewarding career supporting student borrowers with their questions and concerns. As a Student Loan Advisor, you will be the primary point of contact for our customers, providing accurate and efficient solutions to their inquiries. This is a great chance to grow your career with blithequark, with numerous opportunities for advancement and professional development.

Key Responsibilities

• Take incoming calls, use chat, and complete outbound calls as necessary to assist customers with answering frequent questions, providing detailed information, processing applications, and resolving emerging problems.
• Utilize standard technology such as a telephone, e-mail, and web browser to navigate to pre-scripted responses and provide basic general and claims-specific information.
• Follow established and documented policies and standard operating procedures, including working within various systems, timekeeping, documentation of calls, and adhering to ethics and privacy rules.
• Assist callers with filling out their applications and submitting them electronically to plan providers for processing.
• Complete basic call logs, documentation, and related call details for each phone inquiry.

Essential Qualifications

To be successful in this role, you will need:

• A High School diploma or equivalent.
• The ability to speak and read English clearly, professionally, and fluently.
• A minimum typing speed of 35 WPM.
• Experience working with a personal computer and the Windows operating system.
• Excellent interpersonal and leadership skills.
• The ability to multi-task and stay organized while completing simultaneous tasks.
• Strong computer skills with proficiencies in Excel and Word.
• Excellent command of the English language, effective use of grammar skills, and excellent communication etiquette.

Preferred Skills

While not required, the following skills are highly valued:

• Experience working in a contact center environment.
• Knowledge of contact center technology.
• Previous experience providing customer service in a fast-paced environment.

What We Offer

At blithequark, we offer a comprehensive benefits package, including:

• Competitive pay.
• Sick time that starts accruing immediately after training completion.
• Special event days throughout the year.
• $25,000 Life Insurance paid for by blithequark.
• Paid holidays on day one of employment, if you meet the criteria.
• The opportunity to work from home after 90 days, provided you meet the required performance, attendance, and compliance standards.

Work Environment and Company Culture

At blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the principles of diversity, equity, and inclusion, and we're dedicated to fostering a workplace that is respectful and empathetic to all.

As an equal opportunity employer, blithequark recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Contact Center (Student Loan Advisor), you'll have the opportunity to advance your career and take on new challenges, with numerous training and development programs available to support your success.

Schedule

The schedule for this role is as follows:

• Monday: 11:45am-8:15pm
• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

How to Apply

If you're a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply for this role. As a Customer Contact Center (Student Loan Advisor) at blithequark, you'll be part of a dynamic team dedicated to delivering exceptional customer experiences and supporting the needs of student borrowers.

Join blithequark today and start building a successful and fulfilling career!