Customer Support Executive - Join blithequark's Dynamic Team to Deliver Exceptional Client Experience in the US Market

Welcome to blithequark: Innovating Technology for the World's Biggest Retailers

At blithequark, we're passionate about harnessing the power of technology to connect the biggest retailers on the planet with the youth market. Our award-winning solutions have not only earned us a spot in The Sunday Times Tech Track 100 2020 but have also positioned us as a leader in the industry. We're committed to continuous innovation, ensuring that our products satisfy our consumers, drive ROI for our clients, and foster an empowering workplace for our employees.

Our Commitment to Equity, Diversity & Inclusion

At blithequark, we believe in cultivating an inclusive, diverse, and respectful environment. We're dedicated to being transparent about our ED&I efforts and have made our commitments and internal statistics visible for everyone to see. Our culture is ever-evolving and is defined by the people who make up our team. We encourage applications from everyone, regardless of whether they meet 100% of our requirements. Research has shown that men often apply for jobs when they meet just 60% of the criteria, while women and underrepresented groups tend to apply only when they meet every requirement. We value uniqueness and welcome all applications.

Job Overview: Customer Support Executive

As a result of our ongoing success and growth, we're seeking a talented Customer Support Executive to join our team in supporting our US offering. You'll be an integral part of ensuring that our clients and brands have a seamless experience when utilizing our B2B solutions. This role offers the opportunity to work with a dynamic team who are passionate about delivering exceptional client service.

Key Responsibilities

• Take ownership of internal support tasks, including media scheduling and offer management, ensuring timely completion and adherence to agreed SLAs.
• Scheduling booked media campaigns, including collecting assets, confirming booked dates, and sending approvals to brands.
• Manage offer management requests, such as scheduling boosted offers, creating additional offers, resolving code issues, and updating image offers.
• Maintain strong relationships with clients and communicate effectively around booked media campaigns.
• Cross-collaborate with internal teams, including Design, Customer Success, and Advertising teams, to ensure a cohesive and client-centric approach.

Essential Qualifications and Skills

To excel in this role, you'll need:

• Experience working with B2B or B2C clients, understanding their needs, and delivering tailored support.
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• A proven track record of working collaboratively with internal teams to achieve common goals.
• Experience working in a fast-paced environment, adapting to changing priorities, and maintaining a high level of productivity.

Preferred Qualifications and Skills

While not essential, experience with the following tools and technologies is highly desirable:

• Asana: Familiarity with this project management tool will enable you to streamline tasks and collaborate effectively with the team.
• Salesforce: Experience with this CRM platform will help you manage client relationships and track interactions efficiently.

What We Offer: Life at blithequark

At blithequark, we're committed to creating an amazing work environment that supports your well-being, career growth, and personal development. Here are just a few benefits you can expect:

• A competitive salary that reflects your skills and experience.
• Unlimited holiday allowance, because we believe in maintaining a healthy work-life balance.
• A remote-first working environment, giving you the flexibility to choose where you work best.
• Flexi-time, including Flexi Friday, which allows you to finish at 1:30 pm.
• A focus on welfare, including gym memberships, wellness challenges, mental health first aider, and health cash plan.
• Incredible partnership discounts with major brands, such as Google, Apple, Ted Baker, GymShark, Domino's, and Uber.
• A commitment to personal development and career growth, with learning budgets, coaching workshops, and progression plans.
• A £200 work-from-home setup allowance to help you create an effective home office.

Career Growth and Learning Opportunities

At blithequark, we're dedicated to helping you grow professionally and personally. With a range of learning and development opportunities, you'll be able to enhance your skills, expand your knowledge, and progress in your career. Our commitment to your growth is reflected in our:

• Learning budgets: Access to funds to support your ongoing education and training.
• Coaching workshops: Regular sessions to help you develop your skills and address any challenges.
• Progression plans: Tailored plans to support your career advancement and long-term goals.

Join Our Team: Apply Now

If you're a motivated and client-focused individual looking for a new challenge, we'd love to hear from you. Don't worry if you don't meet every requirement - we value uniqueness and encourage applications from everyone. To apply, simply submit your application through our website. If you need any adjustments to support your application, please don't hesitate to contact us at [email protected].

By submitting your application, you agree that blithequark may collect your personal data for recruiting, global organization planning, and related purposes. Our Applicant Privacy Notice explains what personal information we collect, where we process it, our purposes for processing, and the rights you can exercise over blithequark's use of your personal information.

We look forward to welcoming you to the blithequark team!