Experienced Customer Support Specialist - Part-Time Role at blithequark

Join blithequark in Revolutionizing Capital Deployment

blithequark is on a mission to make it radically easier for anyone, anywhere, to launch and run an angel syndicate or venture firm. We envision a world where people can vote with their money on what the future looks like and participate in creating it. With a seamless platform that handles all the "plumbing" from setting up legal structures to processing payments, we're already trusted by over 7,000 VCs, angels, and founders.

The Role: Customer Support Specialist

As a Customer Support Specialist at blithequark, you will be the frontline point of contact for our customers, providing top-notch support through emails, chats, and calls. Reporting to our Head of Commercial, you'll be responsible for proactively addressing customer issues with a customer-centric approach, collaborating with the team to troubleshoot problems, and championing the customer perspective to drive positive changes to the blithequark customer experience.

Key Responsibilities:

• Handle customer inquiries through various channels (emails, chats, calls) in a timely and effective manner
• Proactively address customer issues through active listening and a comprehensive understanding of blithequark's products and services
• Deliver high customer satisfaction scores by being truly customer-centric and a skilful problem-solver
• Collaborate with the team to troubleshoot problems by leaving internal notes, sharing feedback with the product team, and correctly tagging tickets for future data analysis
• Champion the customer perspective, understanding their pain points, and leveraging this insight to initiate positive changes to the blithequark customer experience

Must-Have Qualities

To succeed in this role, you must possess the following qualities:

• Detail-Oriented: You pay meticulous attention to small details and genuinely care about precision. You're able to suggest improvements to templates and documents with an eye for detail.
• Brilliant Communicator: You understand the importance of effective and clear communication in all aspects of the role. You're able to communicate empathetically and work on improvements to enhance customer communication.
• Customer-Centric Focus: You have a genuine care for the customer and make it a point to understand their needs, concerns, and expectations. Your dedication to customer satisfaction goes beyond tasks; it's a commitment to ensuring a positive and fulfilling experience for every customer interaction.
• Adaptable and a Fast Learner: You're able to adapt to new processes, regulations, and tools with the right coaching.

Your Experience & Background

We recognize that the ideal background could come from various profiles. You could be a university student, a recent graduate, a parent, someone who worked in a role with transferable skills, or an experienced customer support specialist. What matters most to us is that you're able to meet each of the qualities we're looking for, you're ready to make an impact quickly, and you align with our values.

Nice to Have:

• Experience working within a fintech or B2B environment
• A keen interest in technology, venture capital, and angel investing
• Familiarity with Zendesk and Airtable

Working Hours and Schedule

This is a part-time remote position with a fixed schedule:

• Monday to Thursday: 6:00pm - 9:00pm
• Saturday and Sunday: 10:00am - 4:00pm

A total of 24 hours per week. We prioritize candidates who can commit to the full set of hours, but we're open to a job share arrangement. If you can at least commit to all evening or all weekend hours listed, we welcome you to apply.

What We Offer

At blithequark, we encourage a balanced way of working. We're a fast-growing startup building something ambitious, and we expect you to work hard and relish this challenge. However, we also offer flexibility and support your life outside of work so you can bring your best to the table.

Our benefits include:

• An equity option package so you can benefit from our success
• A remote-first work environment with opportunities to spend time together as a team
• Choose your own laptop and receive an additional £1000 to spend on your home-tech setup
• Enjoy a £1000 yearly allowance for learning and wellness initiatives of your choosing
• Receive your own expense card, eliminating out-of-pocket spending for work items and tools
• Private health insurance to ensure your health isn't compromised

The Hiring Process

Our hiring process typically takes two weeks, and we're committed to providing a positive experience for all candidates. Here's what you can expect:

• Interview with Imani, our People & Talent Lead
• Take-Home Challenge to assess your skills and fit for the role
• Interview with Haroun, our Head of Commercial
• Final Interview with Mary & Paddy, Co-CEOs & Founders

We'll prepare you for each stage, and regardless of the outcome, we'll provide detailed feedback within 24 hours of an interview.

Salary and Location

The salary for this part-time role (24 hours per week) is £18,000 - £23,400 annually, depending on experience. This role is fully remote, and you must be based in the UK.

Accessibility Adjustments

We're committed to removing invisible barriers. If there are any adjustments we can make to better support you, please let us know when you apply.

Diversity and Inclusion

At blithequark, we truly value the power of diversity and inclusion. We warmly invite applications from individuals of every gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, and anything else that makes you who you are. Your unique perspective matters to us, and we believe it helps us create products that resonate with and serve everyone.

Join Our Team

If you're a motivated and customer-centric individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at blithequark, you'll be part of a dynamic team that's shaping the future of capital deployment. Apply now and be part of our journey to revolutionize the industry!