Email/Chat/Phone Specialist (Nights and Weekends) - Delivering Unforgettable Customer Experiences at blithequark

Join the blithequark Team: Where Live Events Meet Exceptional Customer Service

At blithequark, we're passionate about creating unforgettable experiences for our customers, from the moment they purchase tickets to the moment they enter the gates of their favorite live events. As an Email/Chat/Phone Specialist (Nights and Weekends), you'll be at the forefront of representing the blithequark brand, providing proactive, friendly, and high-quality service to our customers. If you're a customer service enthusiast with a passion for live events, we invite you to join our dynamic team and be part of a company that's changing the way people experience live entertainment.

The Opportunity

As an Email/Chat/Phone Specialist, you'll engage with hundreds of customers, addressing their queries, concerns, and feedback via phone, email, and live chat. Your role is crucial in ensuring that our customers get the right seats at the right price, and that their overall experience with blithequark is nothing short of exceptional. You'll be part of a team that thrives on making connections with our customers, troubleshooting technical concerns, and answering questions about events or our services.

Key Responsibilities

• Handle customer contacts promptly and professionally, responding to queries about purchases, orders, inventory, and upcoming events.
• Provide proactive support to customers via phone, email, and live chat, utilizing internal and external technology to manage order fulfillment.
• Be a team player and contribute to the culture and growth of blithequark, creating memorable experiences for customers who share our passion for live events.
• Utilize Zendesk or similar help desk software to manage customer interactions and resolve issues efficiently.
• Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.

Career Growth and Development

At blithequark, we're committed to helping our team members grow and develop in their careers. As an Email/Chat/Phone Specialist, you'll have the opportunity to progress in your role and take on new challenges. Here's what you can expect in your first 30, 90, and 180 days:

30 Days In

• Complete new hire orientation, gaining the resources you need to be successful in your role.
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and blithequark values.
• Gain access to and familiarize yourself with our accounts and internal systems.
• Shadow teammates and document what you've learned from observing and listening to their emails and calls.

90 Days In

• Perform core responsibilities comfortably on your own, handling customer contacts with confidence.
• Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Understand service level expectations, KPIs, and other metrics to watch for, ensuring you're meeting and exceeding customer expectations.

180 Days In

• Apply methods to execute individual tasks that positively impact the team, driving results and improving customer satisfaction.
• Play an active role in continued learnings to advance skill sets necessary for team goals, staying up-to-date with industry trends and best practices.
• Handle front-line customer escalations and follow-ups, providing expert solutions and support.
• Feel empowered to participate in extracurricular projects that will contribute to the success of the organization, driving innovation and growth.

What You'll Bring

To succeed as an Email/Chat/Phone Specialist at blithequark, you'll need:

• 1-2 years of customer service experience via phone, email, and live chat, with a proven track record of delivering exceptional customer experiences.
• A team player mentality and drive to contribute to the culture and growth of blithequark.
• A sense of curiosity to ask questions and a keenness to improve upon your work, staying up-to-date with industry trends and best practices.
• A passion for live events (sports, concerts, or theatre), with a deep understanding of what makes them special.
• A flexible schedule to work evenings, weekends, and holidays, with a willingness to adapt to changing business needs.
• Excellent verbal and written communication skills, with the ability to craft compelling responses that delight customers.
• Experience with Zendesk or similar help desk software, with the ability to learn and adapt to new technologies.

Schedule and Compensation

As an Email/Chat/Phone Specialist at blithequark, you'll work a hybrid schedule with 3 days in the office and 2 days remote. Your schedule will be:

• 1:30pm-10:00pm Thursday/Friday off
• 1:30pm-10:00pm Monday/Tuesday off

In terms of compensation, you'll receive:

• A competitive base salary of $40,000, with bi-annual bonuses and equity.
• Fully paid training, ensuring you're equipped with the skills and knowledge you need to succeed in your role.

Benefits and Perks

At blithequark, we offer a range of benefits and perks that support the well-being and success of our team members. These include:

• Competitive compensation and bonus incentives.
• FLEX PTO, allowing you to take time off when you need it.
• Mental health days, supporting your mental well-being and self-care.
• Medical, dental, and vision insurance, providing comprehensive coverage for you and your loved ones.
• 401K matching, helping you plan for your future.
• Monthly credits and discounts for attending live events, allowing you to enjoy the events you love.
• A hybrid working model, providing flexibility and work-life balance.
• A variety of additional workplace perks, designed to support your well-being and happiness.

Join the blithequark Team

If you're a customer service enthusiast with a passion for live events, we invite you to join our dynamic team at blithequark. As an Email/Chat/Phone Specialist, you'll be at the forefront of delivering unforgettable customer experiences, driving growth and innovation, and contributing to the success of our organization. Apply now to take the first step in your journey with blithequark!