Experienced Customer Support Associate - Remote Opportunity at blithequark

Join blithequark, a Fast-Growing Tech Company Revolutionizing the Manufacturing Industry

blithequark is on a mission to empower manufacturers with a simple yet powerful platform that reduces costs, increases visibility, and drives efficiency. As a Series A funded startup headquartered in Chicago's River West neighborhood, we're rapidly expanding our team to meet the growing demands of our customers. We're seeking a skilled and customer-centric Customer Support Associate to join our remote team and play a critical role in delivering exceptional support to our clients.

About the Role

As a Customer Support Associate at blithequark, you'll be the primary point of contact for our customers, providing timely and effective solutions to their queries and concerns. You'll work closely with our internal engineering, customer success, and sales teams to ensure seamless issue resolution and product adoption. This is a fantastic opportunity to make a direct impact on our business and contribute to our growth.

Key Responsibilities

• Handle incoming customer inquiries via email and our Hubspot support portal, providing prompt and accurate responses.
• Collaborate with internal teams to ensure pilots and existing customers receive comprehensive support.
• Escalate and investigate bugs and product questions with the engineering team, utilizing Notion and other tools to manage internal processes and information.
• Develop and maintain a deep understanding of our product and its applications to effectively address customer queries.
• Maintain accurate records of customer interactions and issue resolutions.

Preferred Experience and Qualifications

To succeed in this role, you'll need:

• Strong problem-solving skills, with the ability to distill solutions from multiple sources of information.
• Proven experience in a customer service role, preferably in a tech or SaaS environment.
• Ability to learn new systems and tools quickly, with a willingness to adapt to changing priorities.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong organizational and note-taking skills, with the ability to manage multiple tasks and priorities.

Why You'll Love Working at blithequark

At blithequark, we're passionate about creating a collaborative and supportive work environment that fosters growth and innovation. Here are just a few reasons why you might love working with us:

• As a Series A funded startup, every team member plays a critical role in driving our business forward.
• Our cross-functional team thrives on collaboration and mutual support, ensuring you have the resources you need to succeed.
• We're committed to making a meaningful impact in the industry, and we're backed by a talented team and cutting-edge technology.
• We prioritize work-life balance, recognizing that a happy and healthy team is essential to our success.
• You'll have the opportunity to learn and grow quickly, taking on new challenges and responsibilities as you develop.

Our Culture and Values

At blithequark, we're dedicated to building a culture that values transparency, collaboration, and customer-centricity. We believe in treating our customers as long-term partners, rather than just sources of revenue. We're passionate about creating a better way of doing business, and we're committed to making a positive impact on the industry.

Compensation and Benefits

We offer a competitive compensation package, with a salary range of $40k - $50k depending on experience. Our benefits include:

• Unlimited PTO, with a minimum of 2 weeks off to ensure you're well-rested and rejuvenated.
• Flexible work schedule, with the option to work remotely or from one of our co-working locations in Charlotte or downtown Chicago.
• 401(k) plan, to help you plan for your future.
• Comprehensive health insurance, including medical, vision, and dental coverage.

Is This Role Right for You?

If you're a motivated and customer-centric individual who thrives in a fast-paced environment, we'd love to hear from you. However, this role may not be the best fit if:

• You don't enjoy interacting with people or prefer to work in isolation.
• You're disorganized, struggle with note-taking, or have poor communication skills.
• You're easily stressed or struggle to adapt to changing priorities.
• You prefer to work in a siloed environment, with limited opportunities for collaboration or growth.

Take the Next Step

If you're excited about the opportunity to join blithequark and contribute to our mission, we'd love to learn more about your experience and goals. Please submit your application, and we'll be in touch to discuss how you can make a meaningful impact at our company.

Join our team and be part of a company that's revolutionizing the manufacturing industry. Apply now and let's shape the future together!