Experienced Night Shift Customer Service Representative - Delivering Exceptional Customer Experiences at blithequark

Join blithequark, a Global Leader in Casino-Entertainment and Online Gaming

blithequark is a renowned global casino-entertainment company with a growing omni-channel presence, boasting an impressive portfolio that includes 15 casinos across 10 states, a golf course, a horse racetrack, and access to OSB licenses in 18 states. With a strong online presence through its subsidiaries, including a leading global online gaming operator and a first-in-class sports betting platform, blithequark is revolutionizing the entertainment industry. As a key player in this dynamic landscape, blithequark is committed to delivering exceptional customer experiences, and we're seeking a skilled Night Shift Customer Service Representative to join our team.

About the Role

As a Night Shift Customer Service Representative at blithequark, you will be the face of our company, providing top-notch service to our customers around the clock. This critical role involves handling a high volume of inbound and outbound calls, chats, and emails, resolving customer inquiries, and addressing concerns in a professional and courteous manner. You will be an integral part of our 24/7 Customer Service department, working on a shift rotation with a team of dedicated representatives to ensure seamless customer support.

Key Responsibilities:

• Understand and address customer needs, complaints, or issues with products or services, providing timely and effective resolutions.
• Respond efficiently and accurately to customer contacts, explaining possible solutions in a clear and professional manner.
• Engage in active listening, confirming or clarifying information, and diffusing tense situations to ensure a positive customer experience.
• Utilize software, databases, scripts, and tools to manage customer interactions and resolve issues.
• Strive to comply with or exceed call center metrics while maintaining exceptional customer service standards.
• Participate in training, coaching, and learning opportunities to expand knowledge of the company, products, and position.
• Adhere to all company policies and procedures, ensuring compliance and consistency in customer interactions.

What We're Looking For

To succeed in this role, you will need to possess a passion for delivering exceptional customer experiences, a growth mindset, and excellent problem-solving skills. We're looking for individuals who can balance quality and quantity, adapt to an ever-changing industry, and demonstrate fluency in both English and Spanish (preferred).

Essential Qualifications:

• High School Diploma or equivalent.
• 1+ year of customer service experience in a contact center or retail environment.
• Exceptional customer service skills, with a focus on resolving customer issues efficiently and effectively.
• Proficiency with computers, including CRM systems, and basic troubleshooting skills.
• Great communication skills, both verbal and written.

Preferred Qualifications:

• Knowledge of iCasino and Online Sports Betting platforms.
• Technical troubleshooting skills.
• Experience working in a fast-paced, dynamic environment.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a team environment and collaborate with colleagues.
• Adaptability and flexibility in responding to changing customer needs and priorities.
• Attention to detail and ability to maintain accurate records.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our employees. As a Night Shift Customer Service Representative, you will have access to ongoing training and coaching, enabling you to expand your knowledge and skills in customer service, product knowledge, and industry trends. Our dynamic environment offers opportunities for career advancement and professional growth, allowing you to take on new challenges and responsibilities.

Work Environment and Company Culture

blithequark is a company that values diversity, equity, and inclusion, and we're committed to creating a culture where everyone can be themselves at work. Our hybrid working model offers a flexible blend of working in the office and from home, allowing you to achieve a better work-life balance. We're passionate about delivering exceptional customer experiences, and we're looking for individuals who share this passion.

Compensation, Perks, and Benefits

We offer a competitive salary of $42,000 USD, along with a range of benefits and perks, including:

• Annual vacation and bonus.
• 401(k) program.
• Health insurance.
• Home office allowance.

Our benefits packages are tailored to fit each location, so be sure to discuss the specifics with our recruitment team.

blithequark's DNA and Values

At blithequark, we're driven by a set of core values that we call our DNA. We're committed to:

• Being Always Ready to adapt and evolve.
• Recognizing that You Make the Difference in delivering exceptional customer experiences.
• Being All One Team, working together to achieve our goals.
• Learning Every Day, through ongoing training and development.
• Loving to Lead, by embracing innovation and thinking differently.

Equal Opportunities and Diversity

blithequark is committed to promoting equal opportunities in employment and working conditions. We believe in the power of diversity, equity, and inclusion, and we're passionate about creating a culture where everyone can thrive. We encourage applications from individuals of all backgrounds and perspectives.

Join Our Team

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you. Apply now to join our team as a Night Shift Customer Service Representative and become part of a dynamic and growing company that's shaping the future of the entertainment industry.