Remote Health Care Customer Service Representative - Work from Home Opportunity with blithequark

Transforming Healthcare through Exceptional Customer Experience

At blithequark, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people they serve. As a key player in the healthcare industry, we're committed to making a positive impact in people's lives. If you're passionate about providing top-notch customer service and want to be part of a dynamic team that values individuality, we've got an exciting opportunity for you!

About the Role: Healthcare Call Center Associate

As a Healthcare Call Center Associate at blithequark, you'll be an integral part of our Customer Experience team, handling telehealth-based phone calls and email inquiries from customers. Your excellent communication skills, empathy, and problem-solving abilities will help us create positive experiences for our customers and clients. You'll navigate multiple systems to manage a steady volume of incoming calls, addressing a range of customer concerns, such as insurance verifications, benefits education, billing questions, prescription issues, and technical challenges.

Key Responsibilities:

• Handle telehealth-based phone calls and email inquiries from customers in a timely and professional manner.
• Provide comprehensive solutions to customer concerns, including insurance verifications, benefits education, billing questions, and technical challenges.
• Navigate multiple systems to manage customer interactions and resolve issues efficiently.
• Demonstrate empathy and understanding when dealing with customer complaints or concerns.
• Maintain a high level of productivity while ensuring quality customer service.
• Participate in ongoing training and development to stay up-to-date on products, services, and industry trends.

What We Look For:

We're seeking individuals with a passion for helping others, excellent communication skills, and a strong work ethic. While customer service experience is a plus, it's not required. To succeed in this role, you'll need:

• The ability to complete a 3-week virtual training program without missing a day.
• A high school diploma, GED, or college degree.
• High-speed internet and a distraction-free work environment.
• The ability to type 40 words per minute with 96% accuracy.
• Great problem-solving skills and the ability to multi-task effectively.
• Excellent communication skills and a customer-centric approach.
• Availability to work weekends and participate in a 24/7/365 operation.
• A successful completion of a background check.

Essential Skills and Competencies:

To excel in this role, you'll need to possess:

• Strong communication and interpersonal skills.
• A customer-centric approach and a passion for delivering exceptional customer experiences.
• The ability to work in a fast-paced, dynamic environment.
• Flexibility and adaptability in responding to changing customer needs and priorities.
• A strong problem-solving mindset and analytical skills.
• The ability to work independently with minimal supervision.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our associates grow and develop their skills. As a Healthcare Call Center Associate, you'll have opportunities to:

• Advance your career within the healthcare team.
• Participate in ongoing training and development programs.
• Develop your skills in customer service, problem-solving, and communication.
• Take on new challenges and responsibilities as you grow in your role.

Work Environment and Company Culture:

As a remote worker, you'll enjoy the flexibility and convenience of working from home. We're committed to creating a culture that values individuality, diversity, and inclusion. Our associates are our greatest asset, and we strive to provide a work environment that's supportive, engaging, and rewarding.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• A pay rate of $16.50 per hour.
• Health benefits for you and your family, including medical, dental, and vision coverage, starting on day one.
• Paid time off accrued after 180 days.
• A retirement savings plan and other benefits to support your financial well-being.
• Opportunities for bonuses or incentives based on performance.

Why Join blithequark?

At blithequark, we're passionate about making a difference in people's lives. We're committed to creating a culture that's inclusive, supportive, and rewarding. If you're looking for a challenging and fulfilling role that allows you to grow and develop your skills, we want to hear from you!

To apply for this role, simply click on the link below and follow the instructions. The application process is straightforward and should take less than 20 minutes to complete.

We can't wait to welcome you to our team!

Equal Opportunity Employer: blithequark is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation for Applicants with Disabilities: If you require a reasonable accommodation to apply for or compete for employment with blithequark, please contact us using the accommodation request form.

Vaccination Status: For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark.