Remote Call Center Customer Experience Associate - Connecting Customers with Innovative Solutions at blithequark

Join blithequark, a Leader in Telecommunications and Customer Experience

At blithequark, we're not just about providing services; we're about creating meaningful connections between our customers and our team. As part of the blithequark family of businesses, we're dedicated to fostering a culture that values innovation, customer satisfaction, and employee growth. If you're passionate about delivering exceptional customer experiences and are looking for a remote opportunity that offers flexibility and competitive benefits, then this could be the perfect role for you.

About the Role

As a Remote Call Center Customer Experience Associate at blithequark, you'll be the frontline representative for our customers, providing them with top-notch support and service. Your role will be crucial in ensuring that our customers have a seamless and satisfying experience with our products and services. You'll work from the comfort of your home, leveraging the latest technology and tools to troubleshoot issues, address customer inquiries, and upsell relevant services.

Key Responsibilities

• Serve as a real-time troubleshooter for customers, helping them navigate through challenges with their equipment and services.
• Strive to resolve customer issues on the first call, minimizing the need for call transfers and ensuring a smooth customer experience.
• Provide world-class customer service by assessing customer needs, suggesting relevant products and services, and adjusting billing or product solutions as necessary.
• Own the customer experience, thinking and acting in ways that put our customers first and exceed their expectations.
• Utilize your technical skills to troubleshoot basic hardware, software, and connectivity issues.
• Meet sales goals by identifying opportunities to upsell or cross-sell relevant products and services.

What You'll Need

Minimum Qualifications

• A high school diploma, GED, or relevant work experience.
• At least 6 months of experience in customer service or sales.
• Residency in Wichita, KS, Omaha, NE, OKC, OK, Baton Rouge, LA, Hampton Roads, VA, or surrounding communities.
• A high-speed internet connection available at home.

Preferred Qualifications

• 6+ months of experience troubleshooting basic technical issues.
• Experience working in a sales environment with sales goals.
• A keen aptitude for customer service and a customer experience focus.
• 1-2 years of experience in a customer service role.
• Previous experience in the telecommunications industry.
• Enthusiastic and personable, with the ability to adapt to constant change.

What We Offer

At blithequark, we're committed to providing our employees with a comprehensive benefits package and a work environment that supports their well-being and career growth. As a Remote Call Center Customer Experience Associate, you can expect:

• A competitive hourly rate of $18.00, with potential additional earnings for working non-traditional hours.
• A shift bid process that allows you to choose your schedule based on the needs of the business.
• Access to the latest technology and tools to perform your job effectively.
• Competitive pay, generous incentives, and other compensation perks, including 401(k) with company match and comprehensive medical benefits.
• Free internet and discounts on blithequark services valued at up to $300 per month.
• Generous Paid Time Off (PTO), tuition reimbursement, adoption assistance, and other benefits that support your work-life balance.
• Opportunities for growth and development within the blithequark family of businesses.
• A diverse, inclusive culture that values innovation, collaboration, and real change.

About blithequark

blithequark is a leader in the telecommunications industry, serving millions of homes and businesses across the country. We're proud of our award-winning culture and our commitment to empowering employees to build a better future. With a history spanning over 120 years, we've established ourselves as a pioneer in innovation and customer satisfaction.

Our family of businesses includes investments in transportation, communications, cleantech, and healthcare, providing a wide range of opportunities for employees to grow and develop their careers. We're an Equal Employment Opportunity employer, dedicated to providing a work environment that is free from discrimination and supports the well-being of all employees.

Why Join blithequark?

By joining blithequark as a Remote Call Center Customer Experience Associate, you'll become part of a dynamic team that is passionate about delivering exceptional customer experiences. You'll have the opportunity to work from home, leveraging the latest technology and tools to make a meaningful impact on our customers' lives. With competitive benefits, opportunities for growth, and a culture that values innovation and collaboration, you'll be able to build a rewarding career that aligns with your goals and aspirations.

If you're looking for a challenging and rewarding role that offers flexibility, competitive benefits, and opportunities for growth, then we encourage you to apply for this exciting opportunity at blithequark. Join our team today and start making your mark!

blithequark is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or any other protected characteristic.