Experienced Customer Service Associate - Nights and Weekends (Full Time) at blithequark

Join the blithequark Team: Elevating Customer Experience in the Live Event Industry

At blithequark, we're passionate about delivering exceptional customer experiences and fostering strong relationships with our valued sellers and customers. As a Customer Service Associate, you will play a vital role in managing transactions and addressing event and order-related queries, ensuring that our customers receive elite service. If you're a motivated and customer-focused individual with a passion for the live event industry, we invite you to join our dynamic team.

The Opportunity

As a Seller Operations Associate (Customer Service Representative) at blithequark, you will be the primary point of contact for our sellers and customers, handling calls and responding to emails on a wide range of event and order-related questions. Your expertise and problem-solving skills will be crucial in resolving issues fairly and constructively, ensuring that our customers have a seamless experience.

Role Expectations and Progression

As a Seller Operations Associate, you will progress through various stages of development, acquiring new skills and taking on additional responsibilities. Here's an overview of what you can expect in the first 30, 90, and 180 days:

First 30 Days: Setting the Foundation

• Complete comprehensive new hire orientation, gaining a deep understanding of blithequark's operations and the live event industry.
• Develop knowledge of ticket marketplaces and how you contribute to delivering great experiences for our customers.
• Acquire industry knowledge, experience, and critical thinking skills to proactively identify potential order issues and find solutions.

60-90 Days: Taking on Additional Responsibilities

• Investigate instances where customer experience has been affected, determine the root cause, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond traditional customer service responsibilities.
• Navigate the order queue and determine what requires attention to provide real-time assistance.
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

Beyond 90 Days: Continued Growth and Development

• Play an active role in continued learning to advance skill sets necessary for individual and team goals.
• Take on additional responsibilities and contribute to the growth and development of the team.

What You'll Bring

To succeed as a Seller Operations Associate at blithequark, you'll need:

• Outstanding communication, attention to detail, and organizational skills.
• A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• An interest in the live event space and an eager-to-learn attitude.

Work Environment and Schedule

blithequark is located in Coppell, TX, and offers a hybrid work model, with 3 days in the office and 2 days at home. The work schedule for this role is:

• The first 4 weeks of employment are Monday-Friday, 8:30 am - 5:00 pm, for paid training in the office.
• 1:30 pm - 10:00 pm, with Tuesday/Wednesday off, or 1:30 pm - 10:00 pm, with Wednesday/Thursday off.

Compensation and Benefits

blithequark offers a competitive compensation package, including:

• A base salary of $40,000, with overtime eligibility.
• Bi-annual bonuses and annual equity grants.
• A comprehensive benefits package (details available upon request).

Career Growth and Development

At blithequark, we're committed to helping our team members grow and develop in their careers. As a Seller Operations Associate, you'll have opportunities to:

• Advance your skills and knowledge through continued learning and training.
• Take on additional responsibilities and contribute to the growth and development of the team.
• Explore new career paths within the company.

Why Join blithequark?

blithequark is a dynamic and fast-paced company that offers a unique and rewarding work environment. By joining our team, you'll become part of a company that's passionate about delivering exceptional customer experiences and fostering strong relationships with our valued sellers and customers.

If you're a motivated and customer-focused individual with a passion for the live event industry, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join our team and be part of a company that's shaping the future of the live event industry.

Apply now and take the first step towards a rewarding career at blithequark!