Experienced Customer Service Representative - Sports Wagering and Online Casino Games - Remote Opportunity with blithequark

Join the Future of Interactive Gaming with blithequark

blithequark is revolutionizing the gaming industry with its innovative and immersive interactive experiences. As the digital arm of a leading entertainment company, blithequark is committed to building a team of talented individuals who share its passion for delivering exceptional customer experiences. With the launch of ESPN Bet, blithequark is now seeking an outgoing and driven Customer Service Representative to join its remote team and support users across the country.

About the Role

As a Customer Service Representative (Player Experience Agent) at blithequark, you will be the face and voice of the company's digital sportsbook operations. You will work closely with players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on the multitude of mobile apps supported. If you're passionate about sports wagering and online casino games, and you're looking for a role that allows you to work from home, this is the perfect opportunity for you.

Key Responsibilities

• Communicate with players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on mobile apps supported.
• Use internal resources and systems to view player account statuses and histories, and assist with conversations with players.
• Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the blithequark brand.
• Operate telephone system to set call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
• Answer player questions about blithequark, its products, and services, including account statuses, promotional offers, and event information.
• Follow internal standard operating procedures to escalate issues to internal departments and personnel.
• Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
• Use internal tools and systems to investigate and troubleshoot technical issues players are experiencing with blithequark's products.
• Deliver exceptional performance results in customer satisfaction and contact handle times.
• Collaborate with leaders and fellow team members to stay current on daily trends that are impactful to the player experience.
• Maintain a strong track record for punctuality and attendance.
• Perform other duties as assigned.

Essential Qualifications

To succeed in this role, you must possess the following essential qualifications:

• Be at least 21 years of age.
• Hold a High School diploma or College Degree.
• Have a heightened sense of urgency and passion to learn new things.
• Possess a highly developed sense of integrity and commitment to player satisfaction.
• Demonstrate a passion for excellence with respect to treating and caring for players.
• Be able to type quickly and write with good grammar and punctuation.
• Have strong attention to detail and be an analytical thinker.
• Be able to maintain a friendly disposition under heavy pressure.
• Have great problem-solving abilities.
• Be able to interpret incomplete or cryptic messages that might be written by English as a second language customers.
• Be able to qualify for licenses and permits required by federal, state, and local regulations.
• Be available to work some holidays and weekends.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in customer service, preferably in the gaming or sports industry.
• Knowledge of sports wagering and online casino games.
• Experience working in a remote setting.

Skills and Competencies

The ideal candidate will possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Flexibility and adaptability in responding to changing business needs.
• Strong attention to detail and organizational skills.
• Ability to maintain a positive and professional demeanor in all interactions.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and succeed. As a Customer Service Representative, you will have the opportunity to develop your skills and expertise in a dynamic and innovative industry. You will be part of a talented team that is passionate about delivering exceptional customer experiences, and you will have access to training and development programs to help you advance in your career.

Work Environment and Company Culture

blithequark is a remote-friendly company that values diversity, equity, and inclusion. We believe that people work their best when they can be themselves, and we're committed to creating a work environment that is inclusive and supportive. As a remote team member, you will have the flexibility to work from home and be part of a global team that is passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, comprehensive benefits, education and conference reimbursements, and health and wellness reimbursements. We believe in rewarding our team members for their hard work and dedication, and we're committed to providing a benefits package that supports their overall well-being.

Conclusion

If you're passionate about delivering exceptional customer experiences and you're looking for a role that allows you to work from home, we encourage you to apply for this exciting opportunity with blithequark. As a Customer Service Representative, you will be part of a talented team that is shaping the future of interactive gaming. Join us today and be part of a company that is committed to innovation, diversity, and customer satisfaction.

Don't miss this opportunity to join a dynamic and innovative company that is revolutionizing the gaming industry. Apply now and take the first step towards a rewarding career with blithequark!