Experienced Customer Support Representative for Wireless Services – Career Growth Opportunities and Competitive Compensation Package

Introduction to blithequark

At blithequark, we have been reimagining the future of connectivity for over 40 years, pushing the boundaries of innovation in satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans, and products. Our mission is to build America's First Smart Network, and we are committed to delivering exceptional customer experiences through our brands, including EchoStar, Hughes, blithequark TV, Sling TV, Boost Mobile, and Gen Mobile. As a leader in the industry, we are dedicated to fostering a culture of inclusivity, equity, and opportunity, where every individual can thrive and grow.

Department Summary

The Wireless Customer Service Representative role is an exciting opportunity to join our cutting-edge team based out of our state-of-the-art Bluefield facility. As one of the first to experience our latest wireless technology, you will have the chance to become a subject matter expert and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities. Our post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs, offering flexibility and work-life balance.

Job Duties and Responsibilities

As a valued member of our Customer Experience Team (CXO), you will be the voice of blithequark to our customers, focusing on resolving customer issues, preventing future problems, and promoting our services. Your mission is to provide exceptional service, listening, connecting, and caring for customers through voice and chat interactions. You will maintain strong knowledge of our wireless products, accessories, and pricing plans, ensuring that customers receive the best possible support and solutions.

Key Responsibilities:

• Establish long-term customer relationships by providing exceptional service and one-call resolution
• Maintain strong knowledge of our wireless products, accessories, and pricing plans
• Provide product suggestions and sell our products and services to customers
• Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation
• Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency
• Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues

Essential and Preferred Qualifications

To succeed in this role, you must have:

• High School diploma, GED, or equivalent experience
• An awesome attitude with a customer-first mindset
• A desire to work in a collaborative team environment

Ideal candidates will have:

• Related customer service experience and/or training
• Experience in the wireless industry
• Familiarity with wireless devices and their functions
• Familiarity with the process of changing wireless providers
• Strong sense of pride when assisting customers with pricing, wireless devices, services, and products
• Adaptability to different work environments
• High engagement throughout the entirety of their shift
• Willingness to work flexible schedules, including weekends and evenings
• Ability to smoothly operate Windows OS desktop computers
• Ability to multitask and effectively problem-solve; speaking with customers while logging information, following different processes, and navigating customer tools
• Excellent written and verbal communication skills with the ability to provide a high level of customer service
• Willingness to proactively communicate problems back to the business
• A desire to continually improve and an openness to being coached and developed

Skills and Competencies

To excel in this role, you will need to possess:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Excellent problem-solving and analytical skills
• Strong attention to detail and ability to multitask
• Ability to work independently and as part of a team
• Strong customer service skills and ability to provide solutions to customers

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Support Representative, you will have access to:

• Defined career ladders and extensive opportunity for upward mobility
• Virtual tools to advance your career
• Training and development programs to enhance your skills and knowledge
• Opportunities to work on exciting projects and initiatives
• A collaborative and supportive team environment

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and equitable workplace culture. We are dedicated to providing a positive and supportive work environment that allows our employees to thrive. Our culture is built on values of:

• Respect and empathy for our customers and colleagues
• A commitment to excellence and continuous improvement
• A focus on teamwork and collaboration
• An emphasis on innovation and creativity
• A passion for delivering exceptional customer experiences

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Starting pay at $17.50/hr
• A 10% pay increase after 90 days
• Opportunity for career growth and advancement
• Company-provided equipment
• Medical, Dental, Vision Insurance
• Paid vacation and sick time
• 401(k) Investments with company-matched funds
• Tuition reimbursement
• Heavily discounted blithequark, Sling, and Boost Mobile services
• 330 free channels, including premiums
• $5 monthly Sling Blue and Orange service
• $10 credit per line (up to 5) for Boost Mobile

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for our Customer Support Representative position. At blithequark, we are committed to providing our employees with a positive and supportive work environment, opportunities for growth and development, and a competitive compensation package. Join our team and become part of a dynamic and innovative company that is shaping the future of connectivity.

Apply now and take the first step towards an exciting and rewarding career with blithequark!