Experienced Virtual Scheduling and Customer Service Agent – Evening and Weekend Openings for Dynamic Sales and Customer Experience Team at blithequark

Introduction to blithequark and the Industry

At blithequark, we are revolutionizing the way businesses interact with their customers by providing exceptional sales and customer service experiences. As a leader in the industry, we have been perfecting our craft for over 21 years, and our team of skilled professionals has become an integral part of our clients' businesses. We are now seeking talented and motivated individuals to join our team as Virtual Scheduling and Customer Service Agents, working in a fast-paced, technology-rich environment that requires adaptability, resilience, and a passion for delivering personalized and helpful experiences.

Job Overview

We call our virtual sales force "Perceptionists," and as a Perceptionist at blithequark, you will act as an extension of our clients' businesses, helping them answer calls, grow their business, and build trust with their customers. This is a work-from-home position, requiring a strong work ethic, excellent communication skills, and the ability to work independently in a virtual environment. If you are a results-driven individual with a commitment to sales and customer service excellence, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Virtual Scheduling and Customer Service Agent at blithequark, your key responsibilities will include:

• Creating positive first impressions on the phone and in person, fostering a personalized and helpful experience for clients, and winning their trust and confidence.
• Quickly determining the nature of objections and responding appropriately utilizing active listening skills.
• Being proactive and committed to taking action to resolve customer needs, understanding the importance of attention to detail, and improving skills through practice.
• Applying new knowledge or skills quickly, solving problems, and taking advantage of opportunities without being asked.
• Enjoying working in a technical workplace, being adaptable, and having a commitment to sales and customer service excellence.

Essential Qualifications

To be successful in this role, you will need:

• A minimum of 4 years of sales or customer service experience, with a proven track record of meeting individual and team goals.
• Strong PC and problem-solving skills, with the ability to learn technical and professional knowledge quickly.
• Excellent verbal and written communication skills, with the ability to make a great first impression on the phone and in person.
• Office experience in industries such as home inspection, carpet cleaning, maid service, or handyman is a plus.
• A strong work ethic, with the ability to work independently in a virtual environment and maintain a high level of energy to maximize performance.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in a call center or customer service environment, with a strong understanding of sales and customer service principles.
• Knowledge of industries such as home inspection, carpet cleaning, maid service, or handyman, with the ability to quickly learn and adapt to new industries.
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Communication skills: Excellent verbal and written communication skills, with the ability to make a great first impression on the phone and in person.
• Problem-solving skills: Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
• Time management skills: Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Adaptability: Ability to adapt quickly to new industries, technologies, and processes, with a strong commitment to sales and customer service excellence.
• Resilience: Ability to maintain a high level of energy and motivation, even in challenging situations, with a strong focus on delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Virtual Scheduling and Customer Service Agent, you will have access to:

• Ongoing training and development opportunities, with a focus on sales and customer service excellence.
• Career advancement opportunities, with the potential to move into leadership or specialized roles.
• A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
• Recognition and reward programs, with a focus on recognizing and rewarding exceptional performance.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a Virtual Scheduling and Customer Service Agent, you will be working from home, but you will still be part of a larger team. We offer:

• A virtual work environment that is flexible and accommodating, with a focus on work-life balance.
• A strong focus on teamwork and collaboration, with regular team meetings and social events.
• A commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive work environment.
• A recognition and reward program, with a focus on recognizing and rewarding exceptional performance.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a focus on recognizing and rewarding exceptional performance. As a Virtual Scheduling and Customer Service Agent, you will be eligible for:

• Monthly incentive potential, with a focus on recognizing and rewarding exceptional performance.
• Attendance and retention bonuses, with a focus on recognizing and rewarding loyalty and commitment.
• Paid time off, with a focus on providing a healthy work-life balance.
• Eligibility for medical, dental, and vision insurance, with a focus on providing comprehensive benefits.

Conclusion

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Virtual Scheduling and Customer Service Agent at blithequark, you will be part of a dynamic and supportive team, with access to ongoing training and development opportunities, career advancement opportunities, and a competitive compensation package. Don't miss out on this opportunity to join a leader in the industry and take your career to the next level. Apply today!