Experienced Customer Support Agent – Remote Night Shift Opportunity for Travel Industry Enthusiasts with Galileo and Amadeus Expertise

Welcome to blithequark: Revolutionizing Travel Management

Are you ready for a new challenge in a dynamic and fast-growing environment? Do you want to be part of a company that is dedicated to enabling 1 billion business travelers to plan and re-plan their trips by automating travel management? Look no further than blithequark, where innovation meets collaboration and support. Our team is passionate about delivering exceptional customer service, and we are now looking for a skilled Customer Support Agent to join our ranks in a remote, night shift capacity.

About the Role

This is a unique opportunity to work as a contractor in a remote setting, providing 24/7 customer support to our clients across the globe. As a Customer Support Agent, you will be working irregular hours, including night shifts, to ensure our clients receive the best possible service. The selected candidate will be expected to work 40 hours a week, with shifts scheduled between 15:30-24:00 CET, from Tuesday to Saturday or Sunday to Thursday, with some flexibility to accommodate your schedule.

Key Responsibilities

• Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English.
• Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
• Collaborate with team members to ensure a seamless customer experience, providing accurate and current information to clients.
• Stay updated with industry changes and company policies, demonstrating a willingness to learn and adapt to new challenges.

Requirements for Success

To be considered for this role, you should have:

• A minimum of 2 years of hands-on experience with Galileo or Amadeus, with recent experience in reissuing and refunding tickets using these systems.
• Fluent spoken and written English, with excellent communication skills in writing and speaking.
• Strong attention to detail and accuracy, with the ability to work collaboratively as a team player.
• Demonstrated willingness to learn and adapt to new challenges, with a passion for providing exceptional customer service.

Essential Skills and Competencies

In addition to the requirements listed above, the ideal candidate will possess:

• Strong problem-solving skills, with the ability to think critically and outside the box.
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• A strong understanding of the travel industry, with knowledge of industry trends and developments.
• Experience working in a remote or virtual team environment, with the ability to self-motivate and work independently.

Why Join blithequark?

At blithequark, we offer a unique and inclusive workplace culture, with numerous opportunities for career advancement and growth. As a remote worker, you will enjoy the flexibility of working from anywhere in the world, with a healthy work-life balance. Our team is composed of individuals from all over the world, creating a diverse and multicultural environment that is both supportive and collaborative.

Career Growth Opportunities

As a high-growth company, we offer numerous opportunities for career advancement, with a focus on developing our employees' skills and expertise. Our goal is to provide a supportive and inclusive environment that fosters growth and development, with opportunities for professional development and learning.

Remote Work Model

Our remote work model is designed to provide flexibility and work-life balance, with the ability to work from anywhere in the world. We understand the importance of self-care and wellness, and our remote work model is designed to support your physical and mental health.

Incredible Multicultural Team

Our team is composed of individuals from all over the world, creating a unique and inclusive workplace culture. We celebrate diversity and promote inclusivity, with a focus on creating a supportive and collaborative environment that values individual contributions.

Competitive Contractor Compensation

We offer a comprehensive compensation package, with a monthly paycheck up to EUR 2,000.-, to ensure you are rewarded for your hard work. Our compensation package is designed to support your work-life balance, with actual support to ensure you can thrive in your role.

What We Offer

In addition to a competitive compensation package, we offer a range of benefits and perks, including:

• A collaborative and supportive work environment, with a focus on teamwork and communication.
• Opportunities for career growth and development, with a focus on developing our employees' skills and expertise.
• A healthy work-life balance, with the ability to work from anywhere in the world.
• A diverse and multicultural team environment, with a focus on inclusivity and diversity.

Conclusion

If you are a motivated and experienced customer support professional, with a passion for delivering exceptional service, we want to hear from you. Apply now to join our team at blithequark, and take the first step towards a rewarding and challenging career in the travel industry. With our remote work model, competitive compensation package, and focus on career growth and development, we offer a unique and inclusive workplace culture that values individual contributions. Don't miss out on this opportunity to join our team and help us revolutionize the travel industry.