Experienced Inbound Customer Service Representative for Remote Position - Delivering Exceptional Support and Resolution

Introduction to blithequark

At blithequark, we are dedicated to providing top-notch customer service experiences that exceed expectations. As a leader in our industry, we understand the importance of building strong relationships with our clients and customers. Our team is passionate about delivering exceptional support and resolution, and we are seeking highly motivated and skilled individuals to join our established Inbound Customer Service team. This remote position is open to any qualified applicant in the United States, offering the flexibility and convenience of working from home.

Job Overview

As an Inbound Customer Service Representative at blithequark, you will play a vital role in addressing the needs of our inbound callers, ensuring first-call resolution, and providing exceptional customer experiences. Our ideal candidate will possess a strong background in customer service, preferably in the healthcare industry, although we provide comprehensive training to ensure your success. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a valued member of our Inbound Customer Service team, your key responsibilities will include:

• Addressing the needs of inbound callers according to established call flows and work processes, ensuring all mandated government and state regulations are consistently met.
• Reaching out to internal partners and referring issues as needed, including claims, provider searches, location of resources, obtaining an interpreter, processing billing payments, and enrollment issues.
• Maintaining professionalism while working within documentation guidelines, utilizing proprietary software, dual screens, and multiple applications.
• Live-documenting all caller interactions in accordance with Quality Assurance Guidelines and maintaining an average monthly rating as defined for the site.
• Adhering to scheduled shifts and maintaining minimum Production and Adherence standards.
• Demonstrating exceptional attention to detail, willingness to learn, adapt, and interact with individuals who may be angry, frustrated, or calling in to complain.
• Working overtime and/or a flexible schedule based on business, client, and/or account needs.
• Performing other duties as assigned.

Essential Qualifications

To be considered for this role, you must possess the following essential qualifications:

• High School Diploma (or GED) REQUIRED
• 1-year previous customer service experience in a call center environment
• Proficiency in Microsoft Office Suite – Word and Excel
• Demonstrated experience in using dual monitors, multiple applications, and phones simultaneously
• Excellent written and verbal communication skills
• Ability to meet deadlines and work under pressure
• Excellent time management and organizational skills
• Accurate keyboard skills and proven ability to enter data at a required speed

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Healthcare background or experience in a related field
• Previous experience working in a remote or virtual environment
• Familiarity with customer service software and technology
• Bilingual or multilingual skills

Skills and Competencies

To succeed in this role, you must possess the following skills and competencies:

• Strong customer service and communication skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Excellent problem-solving and conflict resolution skills
• Strong attention to detail and ability to maintain accuracy
• Ability to work independently and as part of a team
• Strong time management and organizational skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Inbound Customer Service Representative, you will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for career advancement. Our team is dedicated to supporting your professional growth and helping you achieve your career goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our team is passionate about delivering exceptional customer experiences, and we foster a culture of collaboration, respect, and open communication. As a remote employee, you will be part of a virtual team that values flexibility, work-life balance, and employee well-being.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $16.00-$17.00 per hour, depending on experience and qualifications. Additionally, this position is eligible for blithequark's discretionary annual incentive program, based on performance and subject to the terms of our applicable plans. Our comprehensive benefits package includes:

• Medical, Dental, Vision, and Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term and Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional support and resolution, we encourage you to apply for this exciting opportunity. As an Inbound Customer Service Representative at blithequark, you will be part of a dynamic team that values collaboration, respect, and open communication. Join our team and take the first step towards a rewarding and challenging career in customer service. Apply now and discover the blithequark difference!