Experienced Customer Service Representative for Fitness Programs - Remote Opportunity with Competitive Pay and Growth Prospects

Welcome to blithequark

At blithequark, we are passionate about empowering individuals to live healthier and longer lives. As a leader in the health and wellness industry, we are committed to providing exceptional customer service to our members nationwide. We are currently seeking exceptional customer service professionals to join our high-volume call center team, where you will play an integral role in supporting our mission and providing top-notch service to our members.

About the Role

As a Customer Service Representative for our Fitness Programs, you will be responsible for responding to customer inquiries, providing information, and resolving issues in a professional, accurate, and timely manner. You will be the primary point of contact for our members, and your exceptional customer service skills will be essential in ensuring their satisfaction with our programs. This is a remote opportunity, and you will be working from the comfort of your own home, with company-provided technology equipment.

Key Responsibilities

• Demonstrate knowledge and understanding of all blithequark Fitness products and programs
• Answer incoming calls on our telephone system in a professional, accurate, timely, and courteous manner
• Ascertain the nature of the call and record information in the appropriate system
• Provide answers to member questions by following standard policies and procedures
• Interact in a positive, respectful manner and establish and maintain cooperative working relationships with internal and external customers
• Coordinate collection of necessary information, including member co-pays or payments when necessary
• Forward documentation to the Research Team for follow-up if an issue requires additional action
• Analyze information, problems, issues, situations, and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs
• Research unique questions using all available resources and refer difficult issues to your Supervisor for appropriate answers
• Handle all issues requiring additional action within the necessary timeframes
• Manage your time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner
• Exercise strict confidentiality in all matters relating to the member experience with the Fitness program
• Attend and participate in meetings to discuss issues and foster teamwork among department personnel
• Respond to requests from other blithequark department personnel, contacting clubs and members as required

Qualifications and Core Competencies

To be successful in this role, you will need to possess the following qualifications and core competencies:

Essential Qualifications

• High school diploma or equivalent required
• One-year experience performing customer service duties; inbound call center experience preferred
• Experience in healthcare preferred
• Basic experience with MS Office

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

What We Offer

At blithequark, we offer a competitive compensation package, including:

• Starting pay at $15/hour with the potential to earn $16/hour within the first year, plus merit-based increases
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and paid time off
• A dynamic and supportive work environment that encourages growth and development
• Opportunities for career advancement and professional growth within the company

Work Environment and Company Culture

At blithequark, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of respect, empathy, and open communication, where everyone feels valued and supported. As a remote worker, you will be part of a virtual team that is passionate about delivering exceptional customer service and making a difference in the lives of our members.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Employment Opportunity

blithequark is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Accommodation Request

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, please contact our Human Resources Department.

Conclusion

Join our team at blithequark and be part of a dynamic and supportive work environment that is committed to delivering exceptional customer service and making a difference in the lives of our members. Apply today and take the first step towards a rewarding and challenging career with a company that values its employees and is dedicated to their growth and success.