Part-time Inbound Chat Specialist for Automotive and Recreational Vehicle Sales, Service, and Finance – blithequark – College Station, TX

Introduction to blithequark

Imagine working in a dynamic, relaxed, yet professional environment where technology meets customer service, and the automotive industry comes alive. Welcome to blithequark, where innovation and fun blend to create a unique workplace experience. As an affiliate of a leading industry player, blithequark is dedicated to providing exceptional online experiences for individuals inquiring about automotive and recreational vehicle sales, service, finance, and general dealership questions. Our mission is to represent our dealer clients favorably online, turning every interaction into a potential lead and revenue opportunity for our clients.

Job Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Part-time Chat Specialists in College Station, TX. As a Chat Specialist, you will be the face of our online presence, engaging in conversations, providing accurate information, and ensuring that every customer interaction is positive and productive. This role is perfect for those who enjoy working in a fast-paced environment, are comfortable with technology, and thrive in a setting where no two days are the same.

Key Responsibilities

• Handle a wide variety of customer inquiries via online chat, ensuring timely and accurate responses to questions about products and services.
• Provide detailed information about automotive and recreational vehicles, sales, service, finance options, and answer general dealership questions, showcasing your knowledge and expertise.
• Narrow down on appointment information to schedule appointments, ensuring a seamless transition from online inquiry to in-person visit.
• Develop and maintain a comprehensive knowledge base of the ever-evolving products and services, staying up-to-date with the latest industry trends and offerings.
• Capture customer contact information for lead generation and client review, ensuring that every interaction is maximized for potential follow-up and conversion.
• Summarize interactions based on customer needs for client review, providing valuable insights that help our dealer clients tailor their services and improve customer satisfaction.

Qualifications and Skills

To excel as a Part-time Chat Specialist at blithequark, you should possess:

• Previous experience in retail customer service or the automotive industry, though not necessary, is highly preferred.
• A typing speed of at least 35 WPM, with 40 WPM or above being preferred for efficient communication.
• Basic internet and window-based computer skills, with the ability to navigate through various software applications with ease.
• A strong ability to multitask, with gaming experience being helpful in managing multiple chats simultaneously.
• A positive and professional demeanor, with excellent written and verbal communication skills to engage customers effectively.
• An ability to adapt to change and thrive in a quick-paced work environment, where priorities can shift rapidly.

Requirements for the Role

To be considered for this exciting opportunity, you must:

• Able to attend 4 weeks of comprehensive training, scheduled from Tuesday to Saturday between 10:00 am and 6:30 pm CST, to equip you with the knowledge and skills necessary for success.
• Be available to work 5-hour time blocks daily after completing the training, ensuring consistency and reliability in our chat operations.
• Meet the typing speed requirement of at least 35 WPM, with a preference for 40 WPM or above, to handle chats efficiently.
• Exhibit a positive and professional attitude, with a strong focus on customer service and satisfaction.
• Demonstrate excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
• Be adaptable and enjoy working in a fast-paced environment, where the ability to prioritize tasks and manage time effectively is crucial.

Career Growth and Learning Benefits

At blithequark, we believe in the growth and development of our team members. As a Part-time Chat Specialist, you will have access to:

• Comprehensive training programs designed to enhance your skills and knowledge in customer service, automotive industry insights, and technology.
• Ongoing support and feedback to ensure your continuous improvement and success in the role.
• Opportunities for career advancement within the company, as we prioritize promoting from within and recognizing talent and dedication.
• A dynamic and supportive work environment that fosters collaboration, innovation, and fun, making coming to work a enjoyable experience.

Work Environment and Company Culture

Our office in College Station, TX, offers a unique blend of amenities and activities designed to enhance your work-life balance and overall job satisfaction. These include:

• Onsite dining, providing convenient meal options and saving you time.
• An onsite medical center, ensuring your health and wellbeing are prioritized.
• A fitness center, where you can stay active and energized throughout the day.
• A variety of sports and social leagues, allowing you to connect with colleagues outside of work and pursue your interests.
• Volunteering initiatives through our Associate Foundation, giving you the opportunity to give back to the community and make a positive impact.

Compensation, Perks, and Benefits

At blithequark, we understand the importance of recognizing and rewarding our team members for their hard work and dedication. While specific details of our compensation package will be discussed during the hiring process, you can expect:

• A competitive salary that reflects your skills, experience, and the value you bring to our team.
• A range of benefits designed to support your health, wellbeing, and financial security.
• Perks and incentives that celebrate milestones, achievements, and contributions to our mission and values.
• A positive and inclusive work environment that values diversity, equity, and inclusion, ensuring everyone feels welcome and empowered to succeed.

Conclusion and Call to Action

If you are a motivated, customer-focused individual with a passion for technology and the automotive industry, we invite you to apply for the Part-time Chat Specialist role at blithequark in College Station, TX. This is an exceptional opportunity to join a dynamic team, develop your skills, and contribute to the success of our clients and our company. Apply now and take the first step towards an exciting and rewarding career with blithequark.

Don't miss this chance to be part of a fun, professional, and innovative team. Apply today and discover how you can make a difference at blithequark!