Experienced Full-Time Remote Call Center Customer Service Representative - Health Insurance Coverage Specialist for Maryland Residents at Blithequark

Join the Blithequark Team as a Remote Customer Service Representative

Are you a Maryland resident with a passion for helping others? Do you have a strong desire to make a positive impact on people's lives by providing them with the right health insurance coverage? Blithequark is seeking highly motivated and experienced customer service representatives to join our remote team. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences to Maryland residents seeking health insurance coverage.

About Blithequark and the Industry

Blithequark is a leading provider of health insurance coverage solutions, dedicated to helping individuals and families navigate the complex world of healthcare. Our mission is to provide accessible, affordable, and high-quality health insurance coverage to those who need it most. We are committed to fostering a culture of excellence, innovation, and customer-centricity, and we are looking for talented professionals like you to join our team.

Key Responsibilities

• Customer Engagement: Answer inbound phone calls from Maryland residents seeking information and assistance with health insurance coverage options.
• Customer Information Management: Update customer and account information as needed, and maintain accurate records of customer interactions.
• Database Utilization: Utilize multiple database applications as resources to provide customers with the information they need.
• Continuous Improvement: Be open to feedback and coaching to continuously improve performance and achieve professional growth opportunities.
• Customer Inquiries: Respond to general customer inquiries and provide solutions to their problems.
• Performance Metrics: Strive to meet performance metrics and achieve continued professional growth opportunities.

Requirements and Qualifications

Essential Qualifications:

• Education: High school diploma or equivalent required; college attendance or degree preferred.
• Communication Skills: Strong verbal and written communication skills.
• Call Center Experience: Minimum 1 year of high-volume call center experience.
• Healthcare Experience: Minimum 1 year of healthcare-related customer service experience.
• Computer Proficiency: Computer proficiency, including Windows 10, MAC OS 10.14 (Mojave) or higher.
• Health Insurance Knowledge: Ability to learn and understand health insurance policy and terminology.
• Interpersonal Skills: Strong interpersonal skills and the ability to engage and interact well with customers and coworkers.
• Problem-Solving Skills: Ability to problem-solve, prioritize, and multi-task.
• Flexibility: Must be flexible, reliable, and available for occasional overtime as needed.
• Assessment Tests: Must be able to pass required skill and knowledge assessment tests.
• Training Commitment: Able to commit to 3 weeks of class training and 4 weeks of supervised call taking (nesting) without missing any time from work.

Preferred Qualifications:

• Previous Experience: Previous experience in a call center or customer service environment, preferably in the healthcare industry.
• Health Insurance Knowledge: Knowledge of health insurance coverage and terminology.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Excellent Communication Skills: The ability to communicate effectively with customers, both verbally and in writing.
• Problem-Solving Skills: The ability to analyze problems and develop effective solutions.
• Time Management Skills: The ability to prioritize tasks and manage time effectively.
• Adaptability: The ability to adapt to changing situations and priorities.
• Customer Focus: A strong commitment to delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Comprehensive Training: A comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role.
• Ongoing Coaching and Feedback: Ongoing coaching and feedback to help you continuously improve your performance.
• Career Advancement Opportunities: Opportunities for career advancement and professional growth.
• Competitive Compensation and Benefits: Competitive compensation and benefits package, including dental, health, and vision insurance.

Work Environment and Company Culture

At Blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on the following values:

• Customer Focus: We are committed to delivering exceptional customer experiences.
• Integrity: We operate with integrity and transparency in all our interactions.
• Innovation: We encourage innovation and creativity in all aspects of our business.
• Teamwork: We believe in the power of teamwork and collaboration.

Compensation, Perks, and Benefits

We offer a competitive compensation and benefits package, including:

• Competitive Hourly Rate: $16.63 per hour.
• Benefits: Dental, health, and vision insurance.
• Referral Bonus: $50 referral bonus for referring a friend who works for 90 days.
• Flexible Work Arrangements: Flexible work arrangements, including remote work options.

Call Center Hours and Shift

Our call center is currently open Monday-Friday from 8am to 6pm. As a Customer Service Representative, you will work a full-time schedule of 40 hours per week, with the possibility of occasional overtime.

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences to Maryland residents seeking health insurance coverage. With our competitive compensation and benefits package, comprehensive training program, and opportunities for career advancement, this is an opportunity you won't want to miss.

Apply now to join our team and start making a positive impact on people's lives!