Experienced Full Stack Customer Service Representative – Bilingual Spanish/English Remote Customer Support Specialist

Join the blithequark Team: Where Customer Experience Meets Innovation

Are you passionate about delivering exceptional customer experiences and looking for a "work from home" career change with a forward-thinking global organization? blithequark is a leading company that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We're seeking a talented Customer Service Representative to join our diverse team of game-changers from over 70 countries. As a remote Customer Service Representative, you'll have the opportunity to work from the comfort of your own home, providing top-notch customer support to clients across the globe.

About blithequark

blithequark is a global company that helps the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. Our company culture is built on a foundation of inclusivity, diversity, and a genuine sense of belonging. We believe in championing our people and investing in their long-term success. With a range of awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth," we're committed to creating a work environment that's both challenging and rewarding.

Career Growth and Personal Development

At blithequark, we believe in empowering our employees to succeed and grow in their careers. As a Customer Service Representative, you'll have access to comprehensive training, cutting-edge technologies, and ongoing support to help you excel in your role. With real career growth potential, about 80% of our managers and leaders have been promoted from within. We offer a range of free Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Key Responsibilities:

• Provide inbound customer support using a call flow guide in the customer's preferred language (Spanish or English)
• Help customers resolve basic technical issues and answer questions about our clients' products and services
• Track, document, and retrieve information in databases to ensure accurate and efficient customer support
• Offer additional products and/or services to customers, promoting our clients' businesses and driving revenue growth
• Deliver expert customer experiences with a smile, consistently meeting or exceeding customer satisfaction targets

Your Qualifications

To succeed as a Customer Service Representative at blithequark, you'll need:

• The ability to speak fluent Spanish and English
• 1+ year of customer service experience, preferably in a call center or remote support environment
• A high school diploma or GED, with a strong foundation in communication and problem-solving skills
• A quiet, distraction-free environment to work from in your home, with a reliable computer and internet connection
• Proficiency in fast-paced multi-tasking, with the ability to handle multiple customer interactions simultaneously
• Eagerness to learn new technologies and adapt to changing processes and procedures
• Strong computer navigation skills and PC knowledge, with experience using software applications and databases
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High-speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What We Offer

At blithequark, we're committed to investing in our employees' long-term success and well-being. As a Customer Service Representative, you'll enjoy:

• Paid training and performance-based incentives to help you grow in your career
• Lucrative employee referral bonus opportunities, with rewards for referring friends and colleagues to our team
• 401(k) with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you, both physically and mentally
• Mentorship programs that support your rewarding career journey, with guidance and support from experienced leaders
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for special events, including blithequark Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, and more

Why Join blithequark?

If you're looking for a "work from home" career change with a company that truly cares about its employees, we want to hear from you. At blithequark, we're passionate about delivering exceptional customer experiences and empowering our employees to succeed. With a global presence and a commitment to innovation, we're the perfect company for talented Customer Service Representatives who want to make a difference.

As a game-changer at blithequark, you'll have the opportunity to:

• Work with a diverse team of professionals from over 70 countries, united by a shared passion for customer experience
• Develop new skills and expertise, with access to comprehensive training and development programs
• Enjoy a flexible work environment, with the freedom to work from home and create your own schedule
• Make a real impact on our clients' businesses, driving revenue growth and customer satisfaction

Apply Today!

If you're ready to take your career to the next level and join a company that truly cares about its employees, apply today to become a Customer Service Representative at blithequark. We can't wait to hear from you and discuss this exciting opportunity further.

Don't miss out on this chance to join our team of game-changers and start your journey with blithequark today!