Experienced Bilingual Customer Service Representative - Member Support and Healthcare Benefits Guidance at Blithequark | Remote US Opportunity

Join the Mission to Transform Healthcare with Blithequark

Blithequark is revolutionizing the healthcare economy by delivering high-quality, affordable care for all. Our innovative approach helps employers restructure their healthcare benefits, providing clear incentives and data-driven insights that direct employees to higher-quality, lower-cost healthcare providers. This not only leads to better health outcomes for patients but also rewards doctors for practicing well, not just performing more procedures. Backed by top-tier venture capital firms, Blithequark is growing rapidly and seeking a dedicated Bilingual Customer Service Representative to join our team.

About the Role

We are looking for a passionate and proactive Bilingual Contract Customer Service Representative to provide exceptional support to our members. As a key member of our team, you will engage with Blithequark members via live chat and email to help them navigate our healthcare program, understand their benefits, and find the right healthcare providers for their needs. Your focus will be on delivering outstanding service, education, and guidance to ensure our members get the most out of their benefits.

Key Responsibilities:

• Deliver exceptional service to Blithequark members via chat and email, offering education and guidance to help them understand and utilize their benefits effectively.
• Assist members in finding the right healthcare providers for their needs and help them navigate the Blithequark program.
• Follow documented best practices for handling member inquiries and suggest process improvements as needed.
• Manage and organize your workload using Blithequark's platform and tools, including Zendesk and G Suite.
• Triaging and escalating complex and urgent member care needs to ensure timely resolution.
• Retain detailed working knowledge of employer health benefits and insurance to provide accurate information to members.
• Relay member feedback to leadership teams to improve Blithequark's solution and services.

Candidate Profile

To succeed in this role, you should possess:

• A passion for helping people solve their problems with the ability to think creatively and empathetically.
• Experience working in a customer-facing environment with demonstrated ability to stay calm under pressure.
• Excellent written and verbal communication skills, with the ability to communicate effectively in both English and Spanish.
• A high level of process-orientation, digital organization, and resourcefulness.
• A desire to work in a rapidly evolving startup environment and adapt to some ambiguity.
• A strong commitment to Blithequark's mission to improve the healthcare system.
• Enthusiasm for a role with room for growth and professional development.

Requirements:

• Verbal and written fluency in Spanish and English.
• A quiet and distraction-free work environment with a reliable internet connection (ability to hardwire if needed).
• A bachelor's degree is preferred but not required.

What We Offer

At Blithequark, we value our employees and offer a competitive compensation package, including:

• A non-negotiable salary range of $17-19.50/hour, depending on qualifications and experience.
• Opportunities for professional growth and development in a rapidly evolving startup environment.
• A dynamic and supportive work culture that prioritizes diversity, equity, and inclusion.
• The flexibility to work remotely and maintain a healthy work-life balance.

Our Culture and Values

At Blithequark, we pride ourselves on being an Equal Employment Opportunity employer, valuing diversity in the workplace, and fostering an inclusive culture. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We are committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

Important Information

To ensure fairness to all applicants, please refrain from sending additional emails regarding your application status within the initial 5 days of applying. Any communication sent to [email protected] during this period may delay the review of your application.

Beware of job scam fraudsters! Our recruiters use blithequark.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a Blithequark recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected].

How to Apply

If you are passionate about delivering exceptional customer service, have a strong desire to make a difference in the healthcare industry, and possess the required skills and qualifications, we encourage you to apply for this exciting opportunity at Blithequark.

Please submit your application, and our team will be in touch with you soon.