Experienced Full Stack Customer Support Specialist - Remote Work Opportunity with Competitive $25 Hourly Rate at Blithequark

Join the Blithequark Team: Where Innovation Meets Customer Obsession

At Blithequark, we're on a mission to revolutionize the way businesses interact with their customers. We're seeking highly motivated and innovative individuals to join our customer support team, working remotely and making a real impact on our clients' success. As a Customer Support Specialist, you'll be the face of Blithequark, providing top-notch support and guidance to our clients through various channels, including voice, email, chat, and more.

About Blithequark and Our Industry

Blithequark operates in the rapidly evolving tech industry, where customer experience is at the forefront of everything we do. Our company values - Client Fixated, Be a Pioneer, Zero Show, and Relax - serve as the foundation for our work, ensuring that we consistently deliver exceptional results and exceed client expectations. We're committed to fostering a culture of innovation, collaboration, and growth, and we're looking for talented individuals who share our passion for customer obsession and excellence.

Key Responsibilities:

• Collaborate with Blithequark clients to address how-to questions and resolve issues on our platform, providing timely and accurate solutions.
• Deliver a "human-first" experience, ensuring that clients receive personalized support and guidance through various channels, including voice, email, chat, and more.
• Develop expertise in Blithequark products, both technically and from a client use-case perspective, to provide effective solutions and recommendations.
• Proactively seek opportunities to help clients maximize their value from Blithequark, identifying better ways to work smarter and delight clients.
• Collaborate with leadership to increase organizational efficiencies, sharing feedback and insights to drive client value and team performance.
• Work closely with peer teams, including Sales, Onboarding, Account Management, and Maintenance, to increase client engagement and drive long-term retention.

What We Look for in a Candidate:

Essential Qualifications:

• 2+ years of experience providing customer support for Software as a Service (SaaS) products, with a proven track record of impacting client success.
• Demonstrated experience supporting multiple online software or SaaS products, or IT experience.
• Experience building best practices focused on support quality and efficiencies, potentially as an Subject Matter Expert (SME), Mentor, or Leader.
• Ability to work independently and adapt to uncertainty while contributing to a dynamic environment.
• Strong prioritization skills, with numerous examples of focusing on high-impact work among competing needs or requests.
• Familiarity with fundamental web technologies (e.g., HTML, CSS, JSON, JavaScript).
• Experience navigating and working with various support systems (e.g., Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Radio, Salesforce, Twilio).

Preferred Qualifications:

• Experience working in a remote or distributed team environment.
• Familiarity with customer relationship management (CRM) software.
• Certifications or training in customer support, sales, or a related field.

Skills and Competencies:

• Client Fixation: A passion for engaging clients and finding solutions to their problems.
• Curiosity: A drive to learn and adapt in a rapidly changing environment.
• Ownership: A proactive approach to setting high standards and achieving goals.
• Versatility: The ability to thrive in a dynamic environment and adapt to changing client needs.
• Communication: Excellent communication and interpersonal skills, with the ability to build clarity and rapport.

Career Growth Opportunities and Learning Benefits:

At Blithequark, we're committed to helping our team members grow and develop their skills. We offer:

• Opportunities for career advancement and professional growth.
• Comprehensive training and onboarding programs.
• Mentorship and coaching from experienced professionals.
• A culture of innovation and experimentation, encouraging learning and exploration.

Work Environment and Company Culture:

At Blithequark, we pride ourselves on our open and transparent culture. We offer:

• A remote work environment with flexible schedules.
• Regular team-building activities and social events.
• An on-site gym and wellness programs.
• A dynamic and supportive work environment that encourages collaboration and creativity.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• $25 hourly rate.
• 401k retirement plan.
• Comprehensive medical, dental, vision, and parental leave benefits.
• Open and transparent culture.
• Opportunities for career growth and advancement.
• On-site gym and wellness programs.
• Bi-weekly free lunch and monthly Blithequark credit for remote workers.
• Unlimited PTO (with managerial approval).

How You'll Be Measured:

Your performance will be evaluated based on:

• Ticket resolution and case volume.
• Customer satisfaction and quality of client communications.

Ready to Join the Blithequark Team?

If you're a motivated and customer-obsessed individual looking for a challenging and rewarding role, we encourage you to apply. Join our team and help us revolutionize the way businesses interact with their customers.

Apply Now and Take the First Step Towards a Rewarding Career at Blithequark!