Experienced Remote Customer Service Representative - Maryland Resident Required - Healthcare Enrollment Support

Join the Team at blithequark: Delivering Exceptional Customer Experiences in Healthcare

blithequark is seeking a highly skilled and compassionate Remote Customer Service Representative to join our team in supporting Maryland residents with their healthcare enrollment needs. As a key member of our Customer Support Center, you will play a vital role in providing information and assistance to individuals, families, small group employees, and brokers seeking help with Medicaid eligibility, Qualified Health Plans, and other services related to the Maryland Health Connection.

About blithequark and the Industry

blithequark is committed to delivering exceptional customer experiences in the healthcare industry. Our Customer Support Center is dedicated to providing high-quality service to Maryland consumers, ensuring they have access to the information and resources they need to make informed decisions about their healthcare. By joining our team, you will be part of a dynamic and supportive work environment that values customer satisfaction, teamwork, and professional growth.

Key Responsibilities

• Provide exceptional customer service to individuals, families, small group employees, and brokers seeking information and assistance with Medicaid eligibility, Qualified Health Plans, and other services related to the Maryland Health Connection.
• Utilize the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software and other State systems to perform all tasks and duties for HIX customers.
• Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with colleagues to ensure seamless communication and resolution of customer issues.
• Stay up-to-date with changing policies, procedures, and regulations related to healthcare enrollment and Medicaid.

Essential Qualifications

• Must be a resident of the state of Maryland.
• Call Center experience is a mandatory requirement for this role.
• Ability to use a personal computer with at least an i5 processor or higher.
• High-speed internet connection is essential.
• Available for a QC Interview with Client week of Sept 16-20th and be able to attend Real Job Preview on 9/27.
• Pass a State Policy Exam with 80% or higher.

Preferred Qualifications

• Previous experience in healthcare or a related field.
• Familiarity with CRM software and eligibility and enrollment portals.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Skills and Competencies

• Strong communication and interpersonal skills.
• Ability to empathize with customers and provide personalized support.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. This role offers opportunities to:

• Develop your skills and knowledge in healthcare enrollment and customer service.
• Advance in your career with opportunities for promotion and professional growth.
• Participate in ongoing training and development programs.
• Collaborate with a dynamic and supportive team.

Work Environment and Company Culture

blithequark offers a supportive and dynamic work environment that values:

• Customer satisfaction and exceptional service.
• Teamwork and collaboration.
• Professional growth and development.
• Work-life balance and flexibility.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• $16.63 per hour.
• Expected hours: No less than 40 per week.
• Benefits:
  • 401(k).
  • Dental insurance.
  • Health insurance.
  • Vision insurance.
• Work from home.
• 8-hour shift, day shift.

Training and Schedule

Training Start Date: 10/02/2024.

Training Hours:

• 9:00 am-5:30 pm EST, M-F (Day 1-7).
• 9:00 am-5:30 pm EST M-F (Day 8-15).

Nesting is 4 weeks:

• 9:00 am-5:30 pm EST.

Conclusion

If you are a motivated and compassionate customer service professional looking for a challenging and rewarding role, we encourage you to apply to join our team at blithequark. With a comprehensive compensation package, opportunities for growth and development, and a supportive work environment, this is an exciting opportunity to make a difference in the lives of Maryland residents.

Don't miss this chance to be part of a dynamic team and make a positive impact in the healthcare industry. Apply now to become a Remote Customer Service Representative at blithequark!