Experienced Customer Service Representative - Medicare - Contract-to-Hire Opportunity with blithequark | 100% Remote from Philadelphia, PA 19103

Join the blithequark Team: Delivering Exceptional Customer Experiences in Healthcare

blithequark, a leading healthcare insurance provider, is seeking highly skilled and compassionate Customer Service Representatives to join our Medicare team on a contract-to-hire basis. As a valued member of our team, you will work 100% remotely from anywhere within a one-hour radius of Philadelphia, PA 19103, providing top-notch service to our customers and upholding our commitment to excellence.

About blithequark and the Healthcare Industry

blithequark is dedicated to delivering high-quality healthcare solutions and exceptional customer experiences. Our Medicare department is open 7 days a week, and we are looking for talented individuals to join our team and contribute to our mission. The healthcare industry is rapidly evolving, and blithequark is at the forefront of providing innovative solutions and services to meet the changing needs of our customers.

Job Summary

As a Customer Service Representative - Medicare with blithequark, you will play a critical role in handling customer inquiries, resolving issues, and providing support with claims, benefits, enrollment, member portal, ID cards, and more. You will work with customers to solve problems, demonstrating empathy and a customer-focused approach. Your goal will be to deliver 5-star service, exceeding customer expectations and upholding the high standards of our team.

Key Responsibilities:

• Handle inbound customer calls, responding to inquiries and resolving issues related to claims, benefits, enrollment, and more
• Provide exceptional customer service, demonstrating empathy and a customer-focused approach
• Navigate multiple systems simultaneously to access customer information and provide support
• Communicate complex messages clearly and professionally over the phone, using proper grammar and language
• Work collaboratively with customers and internal teams to resolve issues and improve processes
• Maintain accurate records and documentation of customer interactions
• Adhere to company policies, procedures, and guidelines

Requirements and Qualifications

Essential Qualifications:

• Call center customer service experience, handling inbound calls (no telesales)
• Excellent customer-focused competencies, with strong customer service skills and empathy
• Strong verbal and written communication skills, with the ability to clearly communicate complex messages
• Ability to navigate multiple systems simultaneously
• All candidates must score 80% or above on the eSkills test

Preferred Qualifications:

• High school diploma or GED with 2+ years of customer service experience/call center experience
• Healthcare industry experience, preferably in Medicare
• Previous Medicare experience
• Call center customer service experience (inbound calls)
• Medical background or knowledge

Work Schedule and Benefits

As a Customer Service Representative - Medicare with blithequark, you will work a 37.5-hour week, with flexible scheduling that includes:

• Full-time shifts ranging from Sunday to Saturday, 7:45 AM - 8:15 PM
• One late-night shift and one Saturday or Sunday shift per week
• Overtime opportunities available, sometimes required (over 40 hours)

blithequark offers a comprehensive benefits package, including:

• Competitive compensation
• Opportunities for career growth and professional development
• Comprehensive training and onboarding program
• 100% remote work arrangement, with flexible scheduling

Why Join blithequark?

At blithequark, we value our employees and strive to create a positive and supportive work environment. Here are just a few reasons why you might want to consider joining our team:

• Opportunity to make a meaningful impact in the healthcare industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including 100% remote work options
• Competitive compensation and benefits package

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity with blithequark. Please submit your application, and we will be in touch to discuss the next steps.

We look forward to hearing from you and exploring how you can contribute to our team!