Experienced Full-Time Customer Service Representative – Retail Operations and Sales Floor Management at Blithequark

Join the Team at Blithequark: Delivering Essential Products and Exceptional Customer Experiences

Blithequark is a leading retail organization dedicated to providing essential products at great values to the communities we serve. We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our store team, you will be responsible for delivering exceptional service to our customers, driving sales, and maintaining a positive and engaging shopping environment.

About Blithequark and Our Industry

Blithequark operates in the retail industry, focusing on providing affordable and essential products to our customers. Our stores offer a wide range of merchandise, including household essentials, personal care products, and more. We are committed to creating a positive and welcoming shopping experience for our customers, and we are looking for team members who share our values and are passionate about delivering exceptional customer service.

Job Summary

As a Customer Service Representative at Blithequark, you will be the face of our store, providing exceptional service to our customers and driving sales. Your key priorities will include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Customer Engagement: Provide customer engagement in a positive and approachable manner, ensuring that every customer leaves the store feeling valued and satisfied.
• Store Maintenance: Assist in maintaining a clean, well-stocked store for customers during their shopping experience, including unloading merchandise from delivery trucks, organizing merchandise, and transporting merchandise from stockroom to sales floor.
• Shelf Stocking: Independently stock shelves and recover merchandise in the store, ensuring that the sales floor is always well-stocked and organized.
• Transaction Processing: Accurately handle customer funds and process transactions using the POS system, ensuring that every transaction is processed efficiently and accurately.
• Customer Safety: Remain constantly aware of customer activity to ensure a safe and secure shopping environment, responding promptly to any incidents or concerns.
• Additional Duties: Perform all other duties as assigned in order to maintain an effective and profitable store operation, including supporting the management team and contributing to the success of the store.

Position Requirements

Education

We prefer candidates who have completed high school or equivalent. The ability to follow directives and interpret retail operational documents as assigned is essential for success in this role.

Experience

Previous experience working in retail, hotel, restaurant, grocery, or drug store environments is preferred. However, we are also open to considering candidates who are new to the industry but possess excellent customer service skills and a strong work ethic.

Physical Requirements

The physical demands of this role include:

• Lifting up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height
• Frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Ability to meet demands of physical labor with or without reasonable accommodation

Availability

We require candidates to be available to work a flexible, full-time schedule, including days, evenings, weekends, and holidays.

Skills and Competencies

To succeed as a Customer Service Representative at Blithequark, you will need to possess the following skills and competencies:

• Customer Focus: A passion for delivering exceptional customer service and ensuring that every customer leaves the store feeling valued and satisfied.
• Developing Potential: A willingness to learn and grow with our organization, taking on new challenges and responsibilities as you progress in your career.
• Results Driven: A strong work ethic and a commitment to achieving sales goals and driving business results.
• Strong Organizational Skills: The ability to prioritize tasks, manage multiple responsibilities, and maintain a high level of organization in a fast-paced retail environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
• Problem Solving/Decision Making: The ability to analyze problems, make informed decisions, and take initiative to resolve issues and improve processes.
• Job Knowledge: A strong understanding of our products, services, and policies, as well as the ability to learn and adapt to new information.
• Relationship Management: The ability to build strong relationships with customers, colleagues, and management, fostering a positive and supportive work environment.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our team members. We offer a range of career growth opportunities and learning benefits, including:

• Comprehensive training programs to help you develop the skills and knowledge you need to succeed in your role
• Opportunities for advancement and career growth, including promotions to leadership roles and specialized positions
• Competitive compensation and benefits packages, including opportunities for bonuses and incentives
• A supportive and inclusive work environment that values diversity and promotes teamwork

Work Environment and Company Culture

At Blithequark, we pride ourselves on creating a positive and welcoming work environment that values diversity and promotes teamwork. Our company culture is built on the following values:

• Customer Focus: We are passionate about delivering exceptional customer service and ensuring that every customer leaves our store feeling valued and satisfied.
• Integrity: We operate with integrity, honesty, and transparency in everything we do.
• Teamwork: We believe in the power of teamwork and collaboration, working together to achieve our goals and drive business results.
• Innovation: We are committed to innovation and continuous improvement, always looking for new ways to improve our products, services, and processes.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for bonuses and incentives
• Comprehensive benefits package, including medical, dental, and vision coverage
• Paid time off and holidays
• Employee discounts on products and services

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity at Blithequark. As a Customer Service Representative, you will be the face of our store, providing exceptional service to our customers and driving sales. With competitive compensation, opportunities for career growth, and a supportive work environment, this is an opportunity you won't want to miss. Apply today and join our team at Blithequark!