**Experienced Customer Service Representative – Remote Opportunity with blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? If so, we invite you to join our dynamic team at blithequark, a leading organization in the insurance industry. As a Customer Service Representative, you will play a vital role in providing top-notch support to our customers, while enjoying a flexible and remote work arrangement. **About blithequark** blithequark is a National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America. We pride ourselves on creating a culture that values employee growth, well-being, and community involvement. Our team is dedicated to providing exceptional customer experiences, while fostering a fun, engaging, and collaborative work environment. **A Day in the Life of a Customer Service Representative** As a Customer Service Representative at blithequark, you will be responsible for: * Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims * Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices * Thoroughly documenting calls to include contact information, nature of the call, and resolution provided * Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response * Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed * Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.) * Exhibiting a positive, professional demeanor and tact throughout all calls * Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc. **Requirements** * High school diploma, some college preferred * Two years of experience in a high-volume customer service setting * Previous experience in healthcare/dental field, benefits claims, or consumer-driven health plans is preferred * Excellent written and verbal communication skills with strong attention to detail * Ability to thrive in a fast-paced, structured call center setting * Ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents * Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance with these and other standards * Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc. * Ability to quickly adapt and learn new technologies as they are implemented in the workplace * Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota * Regular and predictable attendance **Why Join blithequark?** * National Company of the Year for Insurance by the American Business Awards (Gold Award) * Management Team of the Year (American Business Awards) * Most Innovative Company of the Year under 2,500 Employees (American Business Awards) * Top Innovation Award by the Wichita Business Journal * Healthy Workplace Gold Award for excellence in employee engagement and community service * AM Best Excellent rating among over 16,000 insurance companies for business management, innovation, operating performance, and risk management * Benchmark Portal Center of Excellence (given to top 10% of call centers nationwide) * Sales Excellence Award for Outstanding Sales Growth * Top Call Center in North America (Customer Centricity Awards) **Training and Work Schedule** * Training hours are 8AM to 5PM Monday through Friday * After completion of training, the work hours will be Monday through Thursday 9AM to 6PM and Fridays 8AM to 5PM **Our Culture** * We value employee growth and development, providing opportunities for education, tuition assistance, and professional development * We prioritize employee well-being, offering top-notch health benefits, flexible work arrangements, and a fun, engaging work environment * We recognize and celebrate employee achievements and contributions to the organization * We foster a culture of collaboration, innovation, and positive teamwork **How We Take Care of Our People** * A diverse, fun, and engaging workplace that feels like a small and close-knit community * Time off: paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice * Top-notch health benefits: best-in-class health, dental, vision, and supplemental plans * Competitive compensation package that includes an annual bonus and merit increase * 401(k) plan with company match and additional contribution for those who are eligible * Employee Assistance Program for you and everyone in your household * Career growth opportunities: education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs **Equal Opportunity Employer** blithequark is an equal opportunity employer. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources. **Job Type** * Full-time **Pay** * $17.50 - $19.00 per hour **Benefits** * 401(k) * 401(k) matching * Dental insurance * Health insurance * On-the-job training * Paid time off * Professional development assistance * Referral program * Vision insurance * Work from home **Shift** * Day shift **Location** * Oklahoma (Required) **Work Location** * Remote If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity with blithequark. Apply for this job