**Experienced Seasonal Customer Service Representative Part-Time – Remote Opportunity**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Seasonal Customer Service Representative to join our team on a part-time basis. As a key member of our customer service team, you will play a vital role in providing top-notch support to our valued clients and members. **About blithequark** blithequark is a leading provider of innovative technology and services that transform the way healthcare is administered in the United States. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish. **Job Summary** As a Seasonal Customer Service Representative, you will be responsible for receiving, investigating, and responding to all member inquiries and resolving member problems and/or complaints in a timely and accurate manner. This is a part-time role that requires availability on weekends and adherence to a specified schedule and training period. **Schedule and Duration** * Schedule: 20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift scheduled for coverage during peak business hours. * Shift 1: 8:00 AM to 4:30 PM EST * Shift 2: 1:30 PM to 10:00 PM EST * Duration: October 2024 through January 2025 **Key Responsibilities and Duties** * Answer and track telephone calls within established department standards * Track all existing member calls within the IKA database, ensuring that documentation is concise and factual * Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP) * Answer "entry level" claims inquiries * Take "Over the Counter" (OTC) orders for products and diabetic supplies * Understand and process "entry level" enrollment and disenrollment procedures * Enter prospective members into our software database * Maintain appropriate current source documents and reference documents * Interact professionally with other employees, customers, and suppliers * Work effectively as a team contributor on all assignments * Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations * As required, re-direct calls to appropriate department **Customer Service** * Responsible for driving the blithequark culture through values and customer service standards * Accountable for outstanding customer service to all external and internal contacts * Develops and maintains positive relationships through effective and timely communication * Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner **Education, Experience, and Required Skills** * Ability to read and interpret documents and calculate figures and amounts * Strong typing skills (40-60WPM) * Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience * Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers * Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism * Ability to toggle between different systems to gather information and provide updates * Excellent oral and written communication skills including good grammar, voice and diction * Proficient in MS Office including basic computer and keyboarding skills * Excellent customer service skills (friendly, courteous, and helpful) * High school diploma or general education degree (GED) required * Minimum of six months to one-year related experience required * An equivalent combination of education, training, and experience **What We Offer** * 100% remote work opportunity * Competitive hourly rate * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Access to training and development programs * Recognition and rewards for outstanding performance * Flexible scheduling to accommodate your needs * Priority consideration for future seasonal hiring periods and regular full-time roles **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please contact our HR team at [insert contact information]. We look forward to hearing from you! Apply for this job