**Experienced Full Stack Customer Service Representative – Remote Payments and Digital Strategy Team**

Are you ready to embark on a new journey with a dynamic and innovative company like blithequark? Do you have a passion for delivering exceptional customer service and a knack for problem-solving? If so, we invite you to join our Payments and Digital Strategy team as a Full Stack Customer Service Representative. In this role, you will be responsible for providing top-notch support to our members, ensuring seamless transactions, and driving business growth. **About blithequark** At blithequark, we are committed to revolutionizing the way we live and work. As a leading company in the industry, we strive to create a culture of innovation, inclusivity, and excellence. Our team is dedicated to delivering exceptional experiences to our customers, and we are looking for talented individuals like you to join our journey. **Why You'll Love This Job** As a Full Stack Customer Service Representative, you will be part of a dynamic team that is responsible for driving the success of our Payments and Digital Strategy initiatives. Your primary responsibilities will include: * Completing data access and balancing tasks to ensure accurate and timely processing of transactions * Coordinating return items with vendors, the Federal Reserve Bank, and other institutions * Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing * Working member cases and sports assigned to ensure timely and accurate resolution * Following and maintaining guidelines and procedures to ensure compliance with NACHA regulations and Federal Banking laws * Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products * Logging, reviewing, and making necessary GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from members for timely and accurate processing of international and domestic wire transfer requests * Researching and verifying incoming and outgoing wire transfer information * Communicating with vendors to process wire transfers * Understanding and being familiar with outgoing and incoming wire transfer laws * Depositing check returns, reviewing member re-issued checks, processing member checks, verifying members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **What You'll Need for Success** To excel in this role, you will need: * A high school degree or equivalent * Intermediate Excel and Word experience * Previous customer/member service experience * Previous banking or Credit Union experience * Episys/Symitar and processing wires experience * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use of the software * Ability to work prolonged hours in support of business needs * Ability to exercise excellent customer service skills * Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet time limits under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and members * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for attention to detail * Ability to effectively prioritize work and meet time limits * Ability to maintain excellent performance and attendance * Must pass relevant blithequark and Credit Union pre-employment compliance exams **What You'll Get** As a valued member of our team, you will enjoy: * Travel Perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on over 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. And that's just the beginning, we also offer digital health visits, flexible spending accounts, and more. * Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year. * Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Join Our Inclusive and Dynamic Team** At blithequark, we believe in creating a culture of inclusion and diversity. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members to reach their full potential, and creating inclusive work environments to meet and exceed the needs of our diverse global customer base. **Apply Now** If you're ready to embark on a new journey with blithequark, click the link below to apply for this exciting opportunity: Apply Job! Don't miss out on this chance to join a dynamic and innovative company like blithequark. Apply now and take the first step towards a rewarding career with us! Apply for this job