**Experienced Customer Service Support Representative (Remote) – Healthcare Billing and Patient Support**

Are you a customer service professional with a passion for delivering exceptional support to patients and clinicians? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark, a leading healthcare company dedicated to bringing comprehensive genetic information into mainstream medicine. As a Customer Service Support Representative at blithequark, you will be at the forefront of responding to a wide range of clinician and patient billing-related inquiries. You will work collaboratively across various departments, including sales, operations, billing, and lab teams, to provide top-notch service and support to our patients and clients. Your exceptional communication skills, attention to detail, and problem-solving abilities will make you an invaluable asset to our team. **About blithequark** blithequark is a pioneering company that is revolutionizing the genetics industry by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life. As part of our journey to accelerate life-changing healthcare breakthroughs, we are committed to creating a workplace culture that is inclusive, diverse, and supportive of our employees' growth and development. **Responsibilities** As a Customer Service Support Representative at blithequark, your key responsibilities will include: * Being well-versed in all blithequark processes and policies to respond clearly to high-volume billing inquiries * Maintaining an appropriate response time in various communication platforms, including phone calls, emails, portal inquiries, and more * Identifying issues and suggesting potential improvements to enhance our service and experience * Collaborating with your team to develop best practices and ensure exceptional customer service * Maintaining an assigned schedule and being flexible with daily schedules when business needs change * Effectively communicating, resolving, and documenting billing-related inquiries * Participating in projects that extend beyond your day-to-day responsibilities to think outside the box and drive innovation * Working hours: 8am to 5pm PST **Qualifications** To succeed in this role, you will need: * A minimum of a High School diploma or equivalent * At least 1+ year of customer service experience * Previous healthcare or call center experience is strongly preferred * RCM experience is a plus * Ability to work remotely and independently * Experience using Google Apps, Mac OS X, and CRM applications (i.e., Salesforce) * Bilingual skills are a plus **Remote Work Requirements** To ensure your success in a remote work environment, you will need: * High-level internet speed (50 mbps) connectivity * A dedicated work-from-home space * Ability to manage time and tasks independently while maintaining productivity * Effective communication skills * Alpha-Numeric Data Entry proficiency * 10-key experience **What You Bring** As a Customer Service Support Representative at blithequark, you will bring: * Exceptional attention to detail and organizational abilities * Outstanding customer service and phone communication skills, with the ability to complete a high volume of calls * High energy, a self-starter mentality, and a willingness to roll up your sleeves to get things done * A strong work ethic and commitment to improving patients' lives * Flexibility and adaptability in a dynamic, fast-paced environment * A passion for problem-solving and a drive to go above and beyond **Application Window** The application window for this role closes on October 21, 2024. **Pay Range and Benefits** The pay range for this role is $15.00 to $18.00 per hour, or the state/local minimum wage, if higher. As a regular, full-time or part-time employee working 20 or more hours per week, you will be eligible for comprehensive benefits, including: * Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable * For more detailed information, please click here: [https://careers.blithequark.com/global/en/us-rewards-and-wellness](https://careers.blithequark.com/global/en/us-rewards-and-wellness) **Equal Opportunity Employer** blithequark is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. **Accessibility and Accommodations** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site: [https://careers.blithequark.com/global/en/accessibility](https://careers.blithequark.com/global/en/accessibility) or contact us at blithequark Accessibility ([email protected]). **Privacy Statement** For more information about how we collect and store your personal data, please see our Privacy Statement: [https://www.blithequark.com/about/web-privacy-policy](https://www.blithequark.com/about/web-privacy-policy) **Apply Now** Ready to join our team and make a difference in the lives of patients and clinicians? Apply now by clicking on the link below: Apply Job! Apply for this job