**Experienced Full Stack Support Specialist – Chat & Sales for blithequark**

Are you a customer service expert with a passion for creating seamless experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we're excited to introduce you to this incredible opportunity to join blithequark as a Support Specialist, Chat & Sales. As a key member of our remote team, you'll play a vital role in delivering exceptional support to our customers, driving sales growth, and embodying the blithequark spirit. **About blithequark** At blithequark, we're revolutionizing the tire replacement industry with cutting-edge technology and a customer-centric approach. Our innovative platform empowers businesses to streamline their tire replacement processes, making it easier for customers to find the right tires for their needs. As a Support Specialist, Chat & Sales, you'll be at the forefront of this transformation, helping customers navigate our platform and providing top-notch support to ensure their satisfaction. **Key Responsibilities** As a Support Specialist, Chat & Sales, you'll be responsible for: * Responding to all inbound sales leads from current and potential customers, providing superior tire knowledge and technical assistance to finalize and close the sale. * Proactively making outbound contacts to current and potential customers to identify opportunities to increase tire sale revenues. * Meeting or exceeding individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service to close the sale. * Listening and learning our products to become a subject matter expert and voice for our brand. * Effectively managing change related to promotional offerings, new products, technology, processes, and systems. * Handling inbound live chat sessions from online customers, verifying customer account information and order information, and consistently responding to client questions and comments with correct grammar and punctuation via chat. * Processing online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring all customers' needs are met. * Managing customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up. * Understanding and resolving customer questions, concerns, issues, and needs. * Maintaining positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs. * Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction. **Essential Qualifications** To succeed in this role, you'll need: * A minimum of 1 year of contact center experience, with at least 6 months of chat and sales experience. * Experience with inbound and outbound product and service sales. * Demonstrated ability to navigate computer programs, chat applications, programs, and systems that support the initiatives of the contact center. * High school diploma/GED required; associates/bachelors degree or equivalent experience preferred. * Must have experience in helping customers and providing customer service. * Adaptable and dependable, with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts. * Clear and concise written and oral communicator with proven ability to address customer needs through written and oral mediums. * Demonstrates technical savvy and ability to learn and navigate computer systems. * Ability to quickly build and develop open, honest, and friendly rapport with customers to move through and solve customer challenges. * Bilingual – ability to fluently speak and write in Spanish is a bonus. * Prior experience in the tire or automotive industry is a bonus. * Prior experience working in a remote environment is a bonus. **Skills and Competencies** To excel in this role, you'll need: * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment with multiple priorities and deadlines. * Strong problem-solving and analytical skills. * Ability to learn and adapt quickly to new products, processes, and systems. * Strong technical skills, including proficiency in computer programs and chat applications. * Ability to work independently and as part of a remote team. * Strong customer service skills, with a focus on delivering exceptional support and ensuring customer satisfaction. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our team members grow and develop their skills. As a Support Specialist, Chat & Sales, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Regular feedback and coaching to help you achieve your goals. * Opportunities for career advancement and professional growth within the company. * A collaborative and inclusive work environment that encourages open communication and teamwork. **Work Environment and Company Culture** As a remote team member, you'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. Our company culture is built on: * Collaboration and teamwork. * Open communication and transparency. * Innovation and creativity. * Customer-centricity and a focus on delivering exceptional support. * Fun and inclusivity – we believe that work should be enjoyable and rewarding! **Compensation and Benefits** The compensation offered for this position will depend on qualifications, experience, and geographic location. This position is primarily paid on a highly incentivized commission structure. The starting compensation is expected to be $19.50/hour. **EOE Statement** blithequark is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. **ADA Disclosure** Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact blithequark's Human Resources Department to discuss your specific needs. **Join the blithequark Team** If you're a customer service expert with a passion for creating seamless experiences, we'd love to hear from you! Apply now to join our team and be a part of the blithequark revolution. Apply Job! Apply for this job