Call Center Associate 2nd Shift

<strong>Overview</strong><br><br><div><span style="font-family: helvetica; font-size: 10pt;"><strong>If you have experience in customer service, motivated by metrics and set goals, this is the opportunity for you!</strong></span></div><div> </div><div><span style="font-family: helvetica; font-size: 10pt;">As an <strong>Inside Sales Representative</strong> for Esler Companies – Renewal by Andersen you will speak directly with homeowners who are interested in our industry leading products and services (<strong>no cold calling</strong>!).</span></div><div> </div><div><span style="font-family: helvetica; font-size: 10pt;">With weekly and monthly bonuses our reps earn an average of <strong>$50,000-$60,000 yearly</strong>. Not only do we offer great benefits and incentives, but also a <strong>streamlined growth and development plan</strong>.</span></div><div> </div><div><span style="font-family: helvetica; font-size: 10pt;">We also offer work from home eligibility, company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement and more!</span></div> <br><strong>Responsibilities</strong><br><br><ul><li style="text-align: left;"><span style="font-family: helvetica; font-size: 10pt;">Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.</span></li><li style="text-align: left;"><span style="font-family: helvetica; font-size: 10pt;">Identify customers unique home situations.</span></li><li style="text-align: left;"><span style="font-family: helvetica; font-size: 10pt;">Schedule appointments for our Sales Consultants to go out to price and sell the job.</span></li><li style="text-align: left;"><span style="font-family: helvetica; font-size: 10pt;">Communicate effectively, actively listen, and show empathy as the first point of contact with our customer.</span></li><li style="text-align: left;"><span style="font-family: helvetica; font-size: 10pt;">Provide world class customer service with the methodology, resources and dedicated coaches we provide to guide you to success.</span></li></ul> <br><strong>Qualifications</strong><br><br><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;">• 1 year of customer service experience required.</span></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;">• Call center experience a plus.</span></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;">• Weekend availability required (we offer shift differential pay!).</span></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;">• Excellent oral and written communication skills.</span></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;">• Ability to work in a fast-paced environment while multitasking.</span></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;">• Strong interpersonal skills, including empathetic listening and warm communication style.</span></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;">• A drive to meet metrics and ability to accept constructive feedback.</span><br><br><span style="font-family: helvetica; font-size: 10pt;"><strong>Benefits</strong></span><br><br><span style="font-family: helvetica; font-size: 10pt;">• Medical, Dental, and Vision Insurance</span></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;">• Teammate Assistance Plan</span></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;">• Tuition Reimbursement</span></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;">• 401k with 50% match up to 6% of your annual pay</span></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;">• Paid Time Off</span></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;">• Company Paid Holidays</span></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;">• Paid Volunteer Time</span></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;">• And more!</span><br><br></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;">Empowered to be Extraordinary. </span><br><span style="font-family: helvetica; font-size: 10pt;">We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.</span><br><br><span style="font-family: helvetica; font-size: 10pt;"><strong>THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY</strong></span><br><br><span style="font-family: helvetica; font-size: 10pt;">Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. </span><br><br></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;"><strong>Esler Companies</strong> is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas. </span></p><p style="margin: 0px;"><br><span style="font-family: helvetica; font-size: 10pt;"><em><strong>We are a proud equal-opportunity employer.</strong><br>We are committed to fair hiring practices and to creating a welcoming environment for all team members.<br><br><strong>Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.<br><br>Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.</strong><br><br>Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.</em></span></p> <br><strong>Pay Range</strong><br><br>USD $50,000.00 - USD $60,000.00 /Yr.