[Remote] UCS/Storage Engineer 3rd Shift

Note: The job is a remote job and is open to candidates in USA. TEKsystems is a leading provider of business and technology services, partnering with clients to drive transformation and unlock value. They are seeking a UCS/Storage Engineer to join their Tier 3 Customer Support team, responsible for troubleshooting and resolving complex issues related to UCS and storage systems while providing support to federal customers during the 3rd shift. Responsibilities • Effectively assess the customer’s situation and help develop an action plan that will result in a resolution. • Take customer calls for support that fall within the network monitoring space, operational and reactive. • Work on backlogs (cases that have accumulated and need to be resolved) which may involve working with other engineers and/or in the virtual lab to reverse-engineer the customer's issue to derive troubleshooting steps for resolution. Skills • UCS Platform specialization • Extensive experience troubleshooting complex issues with UCS-B and UCS-C • Experience with Linux/Unix • Familiarity with multiple storage systems: NetApp, EMC, Vblock, Dell • Self-starter who does not require hand-holding • Ability to figure things out quickly • Great customer service skills • Excellent communication skills, both written and verbal • Collaboration skills • Ability to work independently • Outgoing and team-oriented • Cisco Hyperflex/Hyperconverged Infrastructure (HCI) • Cisco Tetration Platform/Cisco Secure Workload (new name for Tetration) • Cisco Intersight Benefits • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Company Overview • At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America, It was founded in 1994, and is headquartered in Hanover, Maryland, USA, with a workforce of 10001+ employees. Its website is http://www.teksystems.com. Company H1B Sponsorship • TEKsystems has a track record of offering H1B sponsorships, with 41 in 2025, 52 in 2024, 33 in 2023, 22 in 2022, 36 in 2021, 53 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job