Experienced Retail Customer Service Associate - Remote Customer Support Specialist at blithequark

Join blithequark as a Remote Customer Service Associate and Deliver Exceptional Client Experiences

At blithequark, we're committed to providing market-driving client experiences through a Quality-situated culture and everyday utilization of Value science. As a Retail Customer Service Associate, you will play a vital role in ensuring that our clients receive the best possible service, support, and solutions to meet their needs. If you're a motivated and customer-focused individual with excellent communication skills, we invite you to join our team and be part of a dynamic and growing organization.

About blithequark and the Industry

blithequark is a leading provider of print, signs, designs, and transportation services, operating in a competitive and rapidly evolving industry. As a customer-centric organization, we're dedicated to delivering exceptional client experiences, driving business excellence, and achieving financial returns through a culture of quality and continuous improvement. Our team is passionate about providing innovative solutions, exceeding customer expectations, and building long-term relationships with our clients.

Key Responsibilities

• Provide exceptional client service by utilizing consultative skills to anticipate client needs, recommend options, and find solutions to address client issues.
• Demonstrate expertise in printing, signs, designs, and transportation product offerings, and recommend suitable blithequark items and services to clients.
• Process complex client orders using order systems, provide accurate pricing information, and ensure timely resolution of client issues.
• Operate and maintain a wide range of equipment, move boxes and hardware, stock materials, manage the production line, and perform other tasks as required.
• Maintain a safe, clean, and accurate retail location, adhering to blithequark's quality standards and guidelines.
• Process financial transactions using a Retail Point of Sale (POS) terminal, handle cash, and make change.
• Clean, maintain, and stock all retail location printing and delivery equipment and supplies to ensure optimal performance and availability.
• Stay up-to-date on retail location marketing materials and ensure proper display of all retail area items and signage.
• Take proactive measures to prevent errors and waste, and complete required financial paperwork, including daily sales, close-outs, and bank deposits.

Essential and Preferred Qualifications

To be successful in this role, you will need:

• A Bachelor's degree or equivalent education.
• 6+ years of relevant experience in a customer service or retail environment.
• Excellent verbal and written communication skills.
• Ability to work with minimal supervision, prioritize tasks, and manage multiple projects simultaneously.
• Capacity to remain during the entire shift, excluding meal and rest periods.
• Ability to lift and move 55 pounds, twist/bend at the waist and knees, and perform other physical tasks as required.

Skills and Competencies Required for Success

To excel in this role, you will need to possess:

• Strong customer service skills, with a focus on delivering exceptional client experiences.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, vendors, and colleagues.
• Ability to work in a fast-paced environment, under significant pressure, and maintain attention and focus for extended periods.
• Strong problem-solving skills, with the ability to think creatively and develop innovative solutions.
• Ability to work with minimal supervision, prioritize tasks, and manage multiple projects simultaneously.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills and careers. As a Retail Customer Service Associate, you will have opportunities to:

• Develop your customer service and communication skills, with a focus on delivering exceptional client experiences.
• Gain experience in a fast-paced retail environment, with exposure to a wide range of products and services.
• Participate in training and development programs, designed to enhance your skills and knowledge.
• Take on additional responsibilities and contribute to the success of the organization.

Work Environment and Company Culture Highlights

At blithequark, we're proud of our company culture and work environment. As a remote customer service associate, you will:

• Work in a dynamic and supportive environment, with a team of experienced professionals.
• Have the flexibility to work from home, with the ability to manage your schedule and work at your own pace.
• Be part of a organization that values diversity, equity, and inclusion, and is committed to creating a welcoming and inclusive work environment.

Compensation, Perks, and Benefits

blithequark offers a comprehensive benefits package, including:

• Competitive salary and benefits, with a range of $35-$40 per hour.
• Health, dental, and vision care, to support your physical and mental well-being.
• 401K and tuition assistance programs, to help you plan for your future.
• Paid time off, holidays, and other benefits, to support your work-life balance.

Conclusion

If you're a motivated and customer-focused individual with excellent communication skills, we invite you to join our team as a Retail Customer Service Associate. At blithequark, we're committed to delivering exceptional client experiences, driving business excellence, and achieving financial returns through a culture of quality and continuous improvement. Apply now to be part of a dynamic and growing organization, and take the first step towards a rewarding and challenging career.

To apply, please click on the link below and follow the instructions: