Experienced Healthcare Customer Service Representative - Work From Home Opportunity at blithequark

Join the blithequark Team: Revolutionizing Customer Experience in Healthcare

At blithequark, we're redefining the landscape of customer service and experience, one interaction at a time. With a presence in 18 countries worldwide and a robust work-from-home model, blithequark-at-home, we offer a myriad of career opportunities that span customer service, training, tech support, management, recruiting, and more. What sets us apart is our commitment to internal growth, with over 70% of our leaders being promoted from within. This is more than just a job; it's a career path that is both challenging and rewarding.

About Us

blithequark is not just a company; it's a community. We're proud of our award-winning, in-house non-profit charity, Making Lives Better with blithequark (MLBA), which focuses on empowering people through mission-driven work. Our comprehensive benefits package is designed to support the financial, emotional, mental, and physical well-being of our employees, enabling them to achieve a better work-life balance and make a positive impact in their communities.

Job Summary: Healthcare Customer Service Representative

As a Customer Service Representative at blithequark, you will be the frontline representative for our healthcare clients, addressing customer concerns, providing support, and resolving issues with professionalism and empathy. This role is crucial in ensuring our clients' customers have a positive experience, fostering loyalty and trust in the healthcare services provided.

Key Responsibilities

• Assist customers with issues and concerns related to healthcare products and services, providing timely and effective solutions.
• Document call-related information accurately for auditing and reporting purposes, ensuring data integrity and compliance.
• Maintain and update customer information as necessary, ensuring confidentiality and adherence to data protection policies.
• Upsell current customers on new or enhanced healthcare services, identifying opportunities to meet their evolving needs.

Qualifications and Skills

To succeed in this role, you will need:

• A High School Diploma or GED; relevant customer service experience is a plus.
• Strong computer navigational skills and familiarity with Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills, with the ability to articulate complex information clearly.
• Exceptional listening and comprehension skills, ensuring you understand and address customer concerns effectively.
• A professional and courteous demeanor, with a customer-oriented approach.

Work Environment and Requirements

As a Work From Home representative, you will need to ensure your home workspace meets the following requirements:

• A private residence with a dedicated workspace.
• A reliable Internet/Broadband Internet Connection - DSL or Cable only, with a minimum download speed of 10 Mbps and a minimum upload speed of 3 Mbps.
• blithequark will provide necessary equipment, which may include a webcam.
• Your workstation must be connected directly to the Internet.

Physical Demands

This is a sedentary role that requires constant use of phone and computer systems.

What We Offer

At blithequark, we believe in rewarding our employees for their hard work and dedication. Our benefits package includes:

• Health, dental, and vision coverage, along with Health Savings Account (HSA) options.
• Paid Time Off (PTO), paid holidays, and sick time.
• Optional daily or weekly pay structures.
• A 401K retirement plan to help you plan for the future.
• Leadership programs and opportunities for career advancement.
• Paid training and tuition reimbursement to support your professional growth.
• An employee discounts program that offers savings on groceries, travel, insurance, phone plans, health and wellness, pet supplies, and more.
• An Employee Assistance Program (EAP) to support your mental and emotional well-being.
• Additional voluntary benefits to tailor your compensation package to your needs.

Career Growth and Development

At blithequark, we're committed to your long-term success. With a clear path for advancement and a culture that promotes internal growth, you'll have the opportunity to develop new skills, take on new challenges, and move into leadership roles.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a career that makes a difference, we want to hear from you. Here's what you need to do:

• Place an application through our website.
• Complete your online assessment.
• Our team will review your application and follow up directly if you're selected to move forward.

We're an Equal Opportunity Employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against based on disability.

Join blithequark Today!

Take the first step towards a rewarding career in healthcare customer service. Apply now and become part of a team that's dedicated to making a positive impact in the lives of our clients and their customers.

Don't miss this opportunity to grow with blithequark. Apply today!