Remote Healthcare Billing and Customer Service Representative - Work from Home with blithequark, a Leader in Patient Billing and Customer Service Solutions

Join blithequark, a Family-Owned Business Revolutionizing Healthcare Customer Service

At blithequark, we're on a mission to change healthcare for the better. As a Customer Service Contact Center, we support patient billing and customer service needs for our esteemed healthcare clients. Our foundation is built on the principles of integrity, passion, and respect - values that guide our approach to our clients' success and make us an award-winning workplace.

About blithequark

blithequark is not just another company; it's a family-owned business where you become part of the family, not just a number. We've been recognized as one of the "Top 10 Best Places to Work" in our industry from 2019 to 2023 by Inside Arm. With over 20 years of consistent and healthy growth, we've established ourselves with world-class clients. Our culture values every individual's voice, ideas, and efforts, ensuring that you're appreciated, valued, and part of our success.

The Role: Remote Healthcare Billing and Customer Service Representative

Are you passionate about delivering exceptional customer service and making a difference in patients' lives? Do you seek a stable career with a solid company that offers great benefits and the flexibility to work from home? We're looking for talented and caring Remote Healthcare Billing and Customer Service Representatives to join our team. In this pivotal role, you'll act as an extended business office representative for our clients, helping patients and their families understand their medical bills, answering their questions, and resolving account balances.

Key Responsibilities:

• Utilize empathy and excellent communication skills to help patients and their families comprehend complex medical bills and provide them with resolution options.
• Deliver outstanding customer service by collaborating with patients over the phone to establish affordable payment plans and process payments.
• Demonstrate computer proficiency, organization, and attention to detail by accurately documenting all calls and follow-ups in our software systems.
• Support your team members through consistent attendance, a strong work ethic, and a caring team focus.
• Continuously improve your performance with supportive coaching, feedback from your manager and team leads, and ongoing training.

Essential Qualifications:

• Previous customer service experience, preferably in a healthcare or billing context.
• Excellent verbal and written communication skills.
• Strong computer skills and proficiency in software applications.
• Ability to work in a fast-paced environment with a high volume of calls.
• Reliable attendance and a strong work ethic.

Preferred Qualifications:

• Experience in healthcare billing or a related field.
• Knowledge of medical billing processes and terminology.
• Previous experience working in a remote or work-from-home setting.

Skills and Competencies for Success:

• Empathy and patience when dealing with patients and their families.
• Strong problem-solving skills to resolve complex billing issues.
• Adaptability and flexibility in a dynamic work environment.
• Teamwork and collaboration to achieve shared goals.
• Continuous learning and professional development.

Career Growth and Learning Opportunities

At blithequark, we promote from within and offer numerous opportunities for career growth and professional development. You'll have access to ongoing training, coaching, and feedback to enhance your skills and performance. Our culture encourages innovation, and your ideas and efforts are valued and recognized.

Work Environment and Company Culture

As a Remote Healthcare Billing and Customer Service Representative, you'll work from the comfort of your own home. However, you're required to attend a mandatory one-day in-office orientation at our Denver/Aurora office for local residents. We offer a flexible work environment with modified in-office work options available for those who prefer an office setting.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including a base annual pay ranging from $37,440 to $43,680 based on prior experience. You'll also be eligible for monthly performance bonuses ranging from $100 to $400. Additionally, we hold company and individual team contests on a monthly, weekly, and quarterly basis, with gift cards and prizes based on customer service and performance goals.

Our comprehensive benefits package includes:

• 401(k) and 401(k) matching
• Dental, health, and vision insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Employee discount
• Flexible spending account
• Work from home opportunities

Why Join blithequark?

blithequark is more than just a company; it's a community that values integrity, passion, and respect. We're committed to making a difference in the healthcare industry and providing our clients with exceptional customer service. If you're looking for a stable career with a solid company, great benefits, and the flexibility to work from home, we encourage you to apply.

Join our team and be part of our mission to change healthcare for the better.