Customer Care Coordinator - Part-Time Remote Hybrid Role at blithequark: Providing Exceptional Customer Experience and Support

Join blithequark: Empowering Careers and Transforming Lives

At blithequark, our mission is to provide meaningful employment opportunities for the blind and visually impaired, while creating a lasting impact on their lives. We achieve this through four core pillars: EMPLOY, BUILD, SERVE, and SUPPORT. As a purpose-driven organization, we are committed to fostering a culture of inclusivity, innovation, and excellence.

About the Customer Care Coordinator Role

We are seeking a highly skilled and customer-focused Coordinator, Customer Care to join our team on a part-time remote hybrid basis. As a Customer Care Coordinator, you will play a vital role in delivering exceptional customer experiences, providing backup support to our Customer Service Representatives, and driving business growth through effective customer engagement.

Location and Schedule

Our Customer Care Coordinator will be based in Mechanicsburg, PA, with a remote/hybrid work arrangement that requires occasional visits to our store (approximately once a quarter). The role will involve working around 20 hours per week, with a schedule that may vary based on store hours. The typical working hours are Monday to Friday, 7:30 AM - 4:00 PM.

Key Responsibilities

• Provide assistance with all customer-related matters, ensuring timely and effective resolution of customer inquiries and concerns.
• Maintain a positive and friendly demeanor when interacting with customers via phone, email, Jitsi Meet, Zoom, or other video conferencing systems.
• Navigate Axapta to create and release sales orders, ensuring seamless order processing and fulfillment.
• Communicate with customers and vendors throughout the sales order process, providing updates and resolving any issues that may arise.
• Quote on contracts, follow up on quotes, and call customers for additional information as needed.
• Reconcile sales orders with material on hand or on order to maximize sales and reduce customer wait times.
• Coordinate pick-up and delivery of orders, ensuring efficient logistics and timely delivery.
• Maintain a comprehensive list of customers, including email and phone numbers, to facilitate targeted marketing and sales efforts.
• Assist customer service representatives at checkout counters to reduce customer wait times and enhance overall customer experience.
• Conduct customer surveys to gather feedback and insights, driving continuous improvement in our customer service and support.
• Register and track customer complaints, ensuring expeditious follow-up and resolution.
• Create reports to track sales order progress and their impact on budgeted sales for the BSC, using AX and/or Excel spreadsheets.
• Collaborate with management to ensure that material needed to fill sales orders is on order and has a good supply/shipping status.
• Create, modify, and email various Excel spreadsheets as required by management, purchasing, and replenishment teams.
• Promote our BUYLCI website and assist customers with setup and navigation.
• Educate customers on the DOD Emall program, ensuring they understand how to navigate the website and leverage its benefits.
• Publish and display daily price changes as instructed, maintaining accurate and up-to-date pricing information.
• Utilize current marketing tools to drive additional sales and revenue growth.
• Merchandise and replenish shelves as necessary, maintaining a visually appealing and well-stocked store environment.
• Interact with vendor representatives during their sales calls, gathering insights and information on products and services.
• Perform other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities.

Qualifications and Requirements

To be successful in this role, you will need:

• A high school diploma or equivalent, with at least one year of relevant work experience in a customer-facing environment.
• Basic retail knowledge and accuracy with computerized checkout systems.
• Excellent interpersonal skills, with the ability to communicate effectively with customers, vendors, company divisions, co-workers, and management.
• A minimum of 8 hours of availability per week, equating to a minimum of one week per quarter.

Why Join blithequark?

At blithequark, we offer a range of benefits and opportunities that make us an attractive employer. These include:

• A purpose-driven company culture driven by principles, not profit.
• Opportunities for upward mobility and career growth, rewarded through hard work and dedication.
• A competitive salary and compensation package.
• Basic Life Insurance at no cost to the employee.
• A 401(k) plan with matching contributions and Surplus-Sharing Plans.
• Health, Dental, and Vision Insurance.
• Ten paid holidays annually.
• Paid Time Off (PTO).
• On-site Health and Wellness programs.
• Employee Assistance Program (EAP).

What We Offer: Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Care Coordinator, you will have opportunities to:

• Develop your customer service and communication skills.
• Gain experience with Axapta and other sales order management systems.
• Build relationships with customers and vendors, driving business growth and revenue.
• Collaborate with cross-functional teams, including sales, marketing, and logistics.
• Participate in training and development programs, enhancing your skills and knowledge.

Our Work Environment and Culture

At blithequark, we pride ourselves on our inclusive and supportive work environment. Our culture is built on a foundation of respect, empathy, and teamwork. As a Customer Care Coordinator, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes a competitive salary, benefits, and perks. Our benefits include health, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for career growth and development, on-site health and wellness programs, and an Employee Assistance Program (EAP).

Join Our Team: Apply Now!

If you are a motivated and customer-focused individual looking for a part-time remote hybrid role, we encourage you to apply for this exciting opportunity. As a Customer Care Coordinator at blithequark, you will play a critical role in delivering exceptional customer experiences and driving business growth. Apply now to join our team and start your journey with us!

blithequark is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to diversity and inclusion in the workplace.