Customer Success Manager: Temporary Full-Time 14-Month Contract at blithequark

Join blithequark's Customer Success Team: Drive Business Growth and Customer Satisfaction

At blithequark, we're committed to building a passionate team of A-player Customer Success Managers who share our vision of putting customers first. As we continue to exponentially grow our customer base, we're looking for a strategic, relationship-minded, and experienced Senior Customer Success Manager to join our ranks.

About the Customer Success Team at blithequark

Our Customer Success team is dedicated to supporting a diverse array of customers throughout the entire sales lifecycle, ensuring they achieve their goals by leveraging our services. We focus on delivering impactful engagements that drive business and technical value, fostering lasting partnerships that continue to add value over time. Our team is laser-focused on making customer success a company-wide imperative, cultivating a culture that prioritizes customer satisfaction above all else.

Who You Are: A Customer-Centric Leader with a Passion for Success

As a Customer Success Manager at blithequark, you'll be responsible for driving the success of mid-market customers (businesses with 250-1000 employees) in your portfolio. You're passionate about helping customers transform and optimize their experiences, and you'll bring that expertise to our team. You're a strategic thinker, an independent decision-maker, and a collaborative leader who thrives in a fast-paced, low-ego environment.

Key Responsibilities: Driving Customer Success and Business Growth

• Develop and drive Customer Success Programs for your portfolio of customers, focusing on retention and growth.
• Provide overall value and relationship management to your portfolio of customers, demonstrating expertise and leadership.
• Understand the broader business perspective and make informed decisions to drive customer success.
• Surface and share insightful analyses and recommendations across the Customer Success team and product team.
• Offer strategic guidance to help customers grow and align blithequark with their business priorities.
• Conduct customer health-checks, review customer health scores, and identify areas for improvement.
• Monitor adoption, maturity, and growth trends to inform customer and business strategy.
• Manage renewals, identify new expansion opportunities, and drive revenue growth.
• Collaborate with CSM peers, cross-functional teams, and senior leaders to ensure customer success.
• Make recommendations and influence important operating decisions for the broader team.
• Streamline work, innovate key processes, and leverage technology to drive efficiency.
• Meet and exceed churn and revenue goals, measured by renewal and retention rates, new sale leads, referenceable customers, and NPS.

What We Require: Experience, Skills, and Competencies

To succeed as a Customer Success Manager at blithequark, you'll need:

• 3+ years of experience managing complex enterprise and mid-market accounts, preferably in a Security, SaaS, or MSP-based organization.
• Experience managing around 50 mid-market accounts and negotiating renewals.
• A strong understanding of SaaS business models and their relationship to Customer Success.
• Experience at a security or technology company, or relevant consultancy.
• The ability to learn quickly, articulate blithequark's value proposition, and persuade client senior executive teams.
• Patience, positivity, and a focus on delivering results in a fast-paced, growing environment.
• Willingness to travel up to 20% (post-COVID).

Essential Skills and Competencies

• Strategic thinking and problem-solving.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Customer-centric mindset and passion for driving customer success.
• Adaptability and flexibility in a rapidly changing environment.

What We Offer: A Collaborative and Innovative Work Environment

At blithequark, we work in a collaborative and innovative environment that welcomes creative and unconventional perspectives. We offer:

• Wonderful colleagues you'll be proud to work with and learn from.
• Subsidies for professional accreditation and continuing education.
• Annual taxable spending account for wellness, including health clubs, sports team registration fees, or fitness items.
• Attractive compensation plans to ensure we hire, keep, and reward team members.
• Opportunities for growth and career development in a rapidly expanding company.

Our Culture and Values: Diversity, Inclusivity, and Mutual Respect

At blithequark, we celebrate diversity, operating with mutual respect and consideration in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger. If you're enthusiastic about this opportunity but don't meet every qualification, we encourage you to apply anyway.

Total Rewards: Comprehensive Benefits and Flexible Vacation Plan

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

• Comprehensive health benefits.
• Flexible vacation plan.
• Attractive compensation plans.

Accommodation: Supporting Accessibility and Inclusion

If you have any accessibility requirements during the recruitment process, please reach out to our HR team, and we'll address your needs upon request. We're committed to creating an inclusive environment that values diverse perspectives and experiences.

Join blithequark: Drive Customer Success and Business Growth

If you're a customer-centric leader with a passion for driving success, we encourage you to apply for this exciting opportunity to join blithequark's Customer Success team. We're committed to protecting our customers 24/7/365, and we're looking for talented individuals who share our vision. During the application and interview process, we'll communicate with you from one of our corporate email addresses, never from a public email address. We strive to provide a welcoming, respectful, and thorough interview process, giving you ample opportunity to meet with our team.

Don't miss this chance to join a rapidly growing company with a strong commitment to customer success. Apply now to become a part of blithequark's dynamic team!